Tech Support Forum - View Single Post

tetonbob · 02-26-2005, 07:02 AM

Go to Start->Settings->Control Panel and double-click on the System icon. On the Performance tab click File System. Click the Troubleshooting tab, and then check Disable System Restore. Click OK. Click Yes when you are prompted to restart Windows. When we have confirmed that your log file is clean, you may enable System Restore again by following the same steps as above except you should uncheck Disable System Restore.

Now restart your system.

The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there. Download CleanUp! (Alternate Link if main link don't work) and install it. Do not run it yet.

Before doing anything, MAKE SURE that you can keep your computer on (at least until we get it fixed). This infection requires us to detect and remove it without rebooting or restarting your computer (unless the instructions say so). If you can't keep your computer on today, then I suggest that you don't get the logs yet until you are ready. With that said (when ready):

Open up HijackThis and go to Config->Misc Tools and check the first two boxes there. Now click on the Generate StartupList log button. Post that log in your next post.

Right click on this link and choose Save As...Save it to your Desktop. Make sure you have disabled any programs that may block/disable scripts (ex: Ad-Watch, TeaTimer, Norton, etc.). Double click on Silent Runners to run it. This will take a few minutes. It will create a file called Startup Programs followed by your computer name and current date. Open up that file and post all the contents here in your next post.

Download Find-qoologic. Unzip the files to your Desktop. Open the qoologic folder and run the qoologic.bat file. Wait a few minutes for it to finish. When the dos window disappears, go to your C: drive and open up the log.txt file. Copy and paste the whole log in your next post.

Download DllCompare and run it. Click on the Locate.com button. Wait a few seconds and then click on the Compare button. Let it run, then click on Make a log of what was found. Post that log here. Note: If you are having problems using DllCompare (16 bit error), copy autoexec.nt from the C:\WINDOWS\repair folder to C:\WINDOWS\system32 folder. Now run DllCompare.

Download Find It and unzip it. Open up the folder and double click on the find.bat file. Let it run for a while. After it's finished, open up file. Copy and paste the contents to the forums.

Post all of the logs in your next post. We need them all to get a fix for this infection.

02-26-2005, 07:02 AM	#6 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 35,158 OS: 2000 Pro; XP Pro; XP Home	Go to Start->Settings->Control Panel and double-click on the System icon. On the Performance tab click File System. Click the Troubleshooting tab, and then check Disable System Restore. Click OK. Click Yes when you are prompted to restart Windows. When we have confirmed that your log file is clean, you may enable System Restore again by following the same steps as above except you should uncheck Disable System Restore. Now restart your system. The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there. Download CleanUp! (Alternate Link if main link don't work) and install it. Do not run it yet. Before doing anything, MAKE SURE that you can keep your computer on (at least until we get it fixed). This infection requires us to detect and remove it without rebooting or restarting your computer (unless the instructions say so). If you can't keep your computer on today, then I suggest that you don't get the logs yet until you are ready. With that said (when ready): Open up HijackThis and go to Config->Misc Tools and check the first two boxes there. Now click on the Generate StartupList log button. Post that log in your next post. Right click on this link and choose Save As...Save it to your Desktop. Make sure you have disabled any programs that may block/disable scripts (ex: Ad-Watch, TeaTimer, Norton, etc.). Double click on Silent Runners to run it. This will take a few minutes. It will create a file called Startup Programs followed by your computer name and current date. Open up that file and post all the contents here in your next post. Download Find-qoologic. Unzip the files to your Desktop. Open the qoologic folder and run the qoologic.bat file. Wait a few minutes for it to finish. When the dos window disappears, go to your C: drive and open up the log.txt file. Copy and paste the whole log in your next post. Download DllCompare and run it. Click on the Locate.com button. Wait a few seconds and then click on the Compare button. Let it run, then click on Make a log of what was found. Post that log here. Note: If you are having problems using DllCompare (16 bit error), copy autoexec.nt from the C:\WINDOWS\repair folder to C:\WINDOWS\system32 folder. Now run DllCompare. Download Find It and unzip it. Open up the folder and double click on the find.bat file. Let it run for a while. After it's finished, open up file. Copy and paste the contents to the forums. Post all of the logs in your next post. We need them all to get a fix for this infection.