greyknight17

Welcome to TSF.

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the procedures below.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that Display the contents of System Folders' is checked. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that Search system folders, Search hidden files and folders, and Search subfolders are checked.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).

Download FixAgent and unzip it. Run FixAgent.exe. It should fix something. If nothing is fixed, skip to the next step for the HijackThis fixes. If something is found, also download home_missing_114 and unzip it. Run the Home winkey missing batch file. Remember: ONLY run home_missing_114 if FixAgent found something.

The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there. Download CleanUp! (Alternate Link if main link don't work) and install it. Don't run it yet.

Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers. Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\TEMP\se.dll/sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\TEMP\se.dll/sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
F1 - win.ini: load=C:\WINDOWS\POINTER.EXE C:\MOUSE\POINTER.EXE
O2 - BHO: (no name) - {1D6D0271-8E86-4F3C-A4FC-3B6BFCD47AF4} - C:\WINDOWS\SYSTEM\HMCOE.DLL
O4 - HKLM\..\Run: [Winkjb] C:\WINDOWS\SYSTEM\Winkjb.exe
O4 - HKLM\..\Run: [zzzHPSETUP] D:\Setup.exe
O4 - HKLM\..\Run: [Upgrade Service] C:\WINDOWS\winupd.exe
O4 - HKLM\..\Run: [sp] rundll32 C:\WINDOWS\TEMP\SE.DLL,DllInstall
O16 - DPF: {4E330863-6A11-11D0-BFD8-006097237877} (InstallFromTheWeb ActiveX Control) - http://www.installfromtheweb.com/install/iftwclix.cab
O16 - DPF: {02466323-75ED-11CF-A267-0020AF2546EA} (VivoActive Control) - http://player.vivo.com/ie/vvweb.cab
O18 - Filter: text/html - {BC25A15D-1DDA-4A31-A044-6C7A2F8ADE8C} - C:\WINDOWS\SYSTEM\HMCOE.DLL
O18 - Filter: text/plain - {BC25A15D-1DDA-4A31-A044-6C7A2F8ADE8C} - C:\WINDOWS\SYSTEM\HMCOE.DLL
O21 - SSODL: OLE Automation Module - {3F143C3A-1457-6CCA-03A7-7AA23B61E40F} - (no file)

Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:

C:\WINDOWS\SYSTEM\HMCOE.DLL
C:\WINDOWS\SYSTEM\Winkjb.exe
C:\WINDOWS\winupd.exe

Run CleanUp! and click on CleanUp! button. When it asks you if you want to logoff, click on Yes.

Reboot into Normal Mode and run new HijackThis scan. If there were some entries that didn't show up in Safe Mode, you may check and fix those that appear now in normal mode (if you do that, make sure to run a new scan again). Save the log file and run KRC HijackThis Analyzer in the same folder to get the result.txt log. Just post the contents of the result.txt file in the forum.