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**marta** · 02-23-2005, 09:49 PM

Hi again,

I had a hijacking last week and I thought we got it. After I cleaned up with your help, I still had the Microsoft Anti-virus picking up an attempted hijack by My Search Bar. I ran the MS Anti-virus, Ad-Aware SE and Norton and eventually everything scanned clean. All weekend I was running fine other than an occasional time when links from search results (yahoo or google) would time out. Sometime Sunday, I turned on System Restore again.

Monday, the same pests were back. The usual symptom is it takes about 4-5 minutes to logon (I'm loading Norton, Zone Alarm & MS Anti-Virus). Right after everything loads on startup, MS Anti-Virus pops-up from the task bar and tells me that it has allowed navshext.dll to make changes in a green pop-up dialog. Then right behind it, MS Anti-virus tells me My Search Bar browser Plug-in is trying to install. It gives me an option to remove and I always remove it.

I got the same pop-ups about navshext.dll and My Search Bar on Tuesday. I had MS Anti-Virus scan my system and it found several of my old fiends:
- Vx2.zerv
- Begin2Search
- SurfSideKick
- Spyware.jmzxm
- Ezula.weboffer
- WinUpdt

I had it removed them. I did a scan by Trend Micro and it foung Troj_Agent.LQ and I had it remove it.

Today, I got the same pop-up about navshext.dll and My Search bar. I turned off System Restore again, Booted into Safe mode and did a bunch of scans. MS Anti-Virus found ClearSearch and another undefined possible Hijack. I removed them. After running MS Anti-virus, I ran Ad-Aware Vx2 Cleaner and it reported that my system is clean. I ran Ad-Aware system scan and it reported finding nothing. I ran Norton with virus definitions as of 2/21 and Norton reported finding nothing.

But I really got a funny feeling that they are still out there. I just don't know where to look next.

- Do you think that turning System Restore back on had something to do with it coming back?

- Do you think it might be attached somehow to Norton? It seems so strange that I get those alerts about navshext.dll just before seeing an alert about My Search Bar. Otherwise, I never get any alerts from MS anti-spyware. I have a new copy of Norton 2005. I'm thinking about removing Norton 2004 and doing a clean install of Norton 2005.

Help! Just in case, here is the latest processed HijackThis log.

====================================================================
Log was analyzed using KRC HijackThis Analyzer - Updated on 2/10/05
Get updates at http://www.greyknight17.com/download.htm#programs

***Security Programs Detected***

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Logfile of HijackThis v1.99.0
Scan saved at 8:23:46 PM, on 2/23/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\windows\googletoolbar.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\windows\googletoolbar.dll
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O8 - Extra context menu item: &Google Search - res://C:\WINDOWS\GoogleToolbar.dll/cmsearch.html
O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: Backward Links - res://C:\WINDOWS\GoogleToolbar.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\WINDOWS\GoogleToolbar.dll/cmcache.html
O8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
O8 - Extra context menu item: Similar Pages - res://C:\WINDOWS\GoogleToolbar.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\WINDOWS\GoogleToolbar.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.attbi.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?link...67&clcid=0x409
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/tech...a/LSSupCtl.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/...eInstaller.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1108444816187
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.ofoto.com/downloads/BUM/B...1/axofupld.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {8EDAD21C-3584-4E66-A8AB-EB0E5584767D} - http://toolbar.google.com/data/GoogleActivate.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/tech...a/SymAData.cab
O16 - DPF: {E6EB803E-DD89-11D3-80C4-0050DA2E09D0} (LightSurfUploadCtl Class) - http://picturecenter.kodak.com/activ...oadControl.cab
O23 - Service: Retrospect Launcher - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\retrorun.exe
O23 - Service: Retrospect Helper - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\rthlpsvc.exe
O23 - Service: TrueVector Internet Monitor - Zone Labs LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe

End of KRC HijackThis Analyzer Log.
====================================================================

02-23-2005, 09:49 PM	#1 (permalink)
marta I helped the forums. Join Date: Feb 2005 Posts: 11 OS: XP	Zserv Trojan returned Hi again, I had a hijacking last week and I thought we got it. After I cleaned up with your help, I still had the Microsoft Anti-virus picking up an attempted hijack by My Search Bar. I ran the MS Anti-virus, Ad-Aware SE and Norton and eventually everything scanned clean. All weekend I was running fine other than an occasional time when links from search results (yahoo or google) would time out. Sometime Sunday, I turned on System Restore again. Monday, the same pests were back. The usual symptom is it takes about 4-5 minutes to logon (I'm loading Norton, Zone Alarm & MS Anti-Virus). Right after everything loads on startup, MS Anti-Virus pops-up from the task bar and tells me that it has allowed navshext.dll to make changes in a green pop-up dialog. Then right behind it, MS Anti-virus tells me My Search Bar browser Plug-in is trying to install. It gives me an option to remove and I always remove it. I got the same pop-ups about navshext.dll and My Search Bar on Tuesday. I had MS Anti-Virus scan my system and it found several of my old fiends: - Vx2.zerv - Begin2Search - SurfSideKick - Spyware.jmzxm - Ezula.weboffer - WinUpdt I had it removed them. I did a scan by Trend Micro and it foung Troj_Agent.LQ and I had it remove it. Today, I got the same pop-up about navshext.dll and My Search bar. I turned off System Restore again, Booted into Safe mode and did a bunch of scans. MS Anti-Virus found ClearSearch and another undefined possible Hijack. I removed them. After running MS Anti-virus, I ran Ad-Aware Vx2 Cleaner and it reported that my system is clean. I ran Ad-Aware system scan and it reported finding nothing. I ran Norton with virus definitions as of 2/21 and Norton reported finding nothing. But I really got a funny feeling that they are still out there. I just don't know where to look next. - Do you think that turning System Restore back on had something to do with it coming back? - Do you think it might be attached somehow to Norton? It seems so strange that I get those alerts about navshext.dll just before seeing an alert about My Search Bar. Otherwise, I never get any alerts from MS anti-spyware. I have a new copy of Norton 2005. I'm thinking about removing Norton 2004 and doing a clean install of Norton 2005. Help! Just in case, here is the latest processed HijackThis log. ==================================================================== Log was analyzed using KRC HijackThis Analyzer - Updated on 2/10/05 Get updates at http://www.greyknight17.com/download.htm#programs *Security Programs Detected* C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Norton AntiVirus\navapsvc.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Norton AntiVirus\SAVScan.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\Program Files\Microsoft AntiSpyware\gcasServ.exe C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe" O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe" O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Logfile of HijackThis v1.99.0 Scan saved at 8:23:46 PM, on 2/23/2005 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\Program Files\BroadJump\Client Foundation\CFD.exe C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\windows\googletoolbar.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\windows\googletoolbar.dll O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe" O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe O8 - Extra context menu item: &Google Search - res://C:\WINDOWS\GoogleToolbar.dll/cmsearch.html O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM O8 - Extra context menu item: Backward Links - res://C:\WINDOWS\GoogleToolbar.dll/cmbacklinks.html O8 - Extra context menu item: Cached Snapshot of Page - res://C:\WINDOWS\GoogleToolbar.dll/cmcache.html O8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM O8 - Extra context menu item: Similar Pages - res://C:\WINDOWS\GoogleToolbar.dll/cmsimilar.html O8 - Extra context menu item: Translate into English - res://C:\WINDOWS\GoogleToolbar.dll/cmtrans.html O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll O14 - IERESET.INF: START_PAGE_URL=http://www.attbi.com O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?link...67&clcid=0x409 O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/tech...a/LSSupCtl.cab O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/...eInstaller.exe O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1108444816187 O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.ofoto.com/downloads/BUM/B...1/axofupld.cab O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab O16 - DPF: {8EDAD21C-3584-4E66-A8AB-EB0E5584767D} - http://toolbar.google.com/data/GoogleActivate.cab O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/tech...a/SymAData.cab O16 - DPF: {E6EB803E-DD89-11D3-80C4-0050DA2E09D0} (LightSurfUploadCtl Class) - http://picturecenter.kodak.com/activ...oadControl.cab O23 - Service: Retrospect Launcher - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\retrorun.exe O23 - Service: Retrospect Helper - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\rthlpsvc.exe O23 - Service: TrueVector Internet Monitor - Zone Labs LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe End of KRC HijackThis Analyzer Log. ====================================================================