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CA_Tone · 01-14-2009, 10:20 AM

I am working on a customer's computer and I'm a bit stumped. During the boot sequence (right after displaying the windows XP logo with status bar) the screen goes black. It continues processing (the front LED flashes & the mouse/keyboard LEDs stay on). At first I thought that it was either PSU or video card related, so I attempted to boot into safe mode just to make sure. Well, it boots fine into safe mood with no display problems. I then figured that it must be software related and ran something called a "re-image" (from reimage.com). After running this I still have the same problem. I am gonna try the new PSU while i wait for a response, but if that doesn't work, what should I try?

specs:
HP Pavilion a1410n
AMD 64 Athlon

01-14-2009, 10:20 AM	#1 (permalink)
CA_Tone Registered User Join Date: Oct 2008 Location: San Diego, CA Posts: 83 OS: XP SP3/ Linux Ubuntu 8.04 LTS desktop	screen goes black during boot I am working on a customer's computer and I'm a bit stumped. During the boot sequence (right after displaying the windows XP logo with status bar) the screen goes black. It continues processing (the front LED flashes & the mouse/keyboard LEDs stay on). At first I thought that it was either PSU or video card related, so I attempted to boot into safe mode just to make sure. Well, it boots fine into safe mood with no display problems. I then figured that it must be software related and ran something called a "re-image" (from reimage.com). After running this I still have the same problem. I am gonna try the new PSU while i wait for a response, but if that doesn't work, what should I try? specs: HP Pavilion a1410n AMD 64 Athlon