Tech Support Forum - View Single Post - HijackThis Analyzer Result; IE Crawling; Win98SE not shutting down

CTSNKY · 02-23-2005, 01:59 PM

Welcome back, GM.

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Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the procedures below.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).

The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there. Download CleanUp! (Alternate Link if main link don't work) and install it. Run CleanUp! and click on CleanUp! button. When it asks you if you want to logoff, click on Yes.

Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers.

Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:

SideStep

Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):

O2 - BHO: SideStep Browser Helper - {08351226-6472-43BD-8A40-D9221FF1C4CE} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\SBCIE026.DLL
O2 - BHO: TChkBHO Class - {64CC4C0D-43EA-41E0-98C1-FDFE0655AB77} - C:\WINDOWS\SYSTEM\QVCJU.DLL
O9 - Extra button: SideStep - {3E230861-5C87-11D3-A1C6-00105A1B41B8} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\SBCIE026.DLL
O16 - DPF: {0837121A-6472-43BD-8A40-D9221FF1C4CE} (SideStep IE Inst) - http://download.sidestep.com/get/k00719/sb01f.cab

Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:

C:\WINDOWS\DOWNLOADED PROGRAM FILES\SBCIE026.DLL
C:\WINDOWS\SYSTEM\QVCJU.DLL

Reboot into Normal Mode and run new HijackThis scan. If there were some entries that didn't show up in Safe Mode, you may check and fix those that appear now in normal mode (if you do that, make sure to run a new scan again). Save the log file and run KRC HijackThis Analyzer in the same folder to get the result.txt log. Just post the contents of the result.txt file in the forum.

02-23-2005, 01:59 PM	#2 (permalink)
CTSNKY Knower of all that is MS Join Date: Aug 2004 Posts: 10,755 OS: (multiple machines) 95, 98, 2K & XP Home & Pro	Welcome back, GM. ============= Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the procedures below. Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep). The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there. Download CleanUp! (Alternate Link if main link don't work) and install it. Run CleanUp! and click on CleanUp! button. When it asks you if you want to logoff, click on Yes. Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers. Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist: SideStep Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any): O2 - BHO: SideStep Browser Helper - {08351226-6472-43BD-8A40-D9221FF1C4CE} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\SBCIE026.DLL O2 - BHO: TChkBHO Class - {64CC4C0D-43EA-41E0-98C1-FDFE0655AB77} - C:\WINDOWS\SYSTEM\QVCJU.DLL O9 - Extra button: SideStep - {3E230861-5C87-11D3-A1C6-00105A1B41B8} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\SBCIE026.DLL O16 - DPF: {0837121A-6472-43BD-8A40-D9221FF1C4CE} (SideStep IE Inst) - http://download.sidestep.com/get/k00719/sb01f.cab Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist: C:\WINDOWS\DOWNLOADED PROGRAM FILES\SBCIE026.DLL C:\WINDOWS\SYSTEM\QVCJU.DLL Reboot into Normal Mode and run new HijackThis scan. If there were some entries that didn't show up in Safe Mode, you may check and fix those that appear now in normal mode (if you do that, make sure to run a new scan again). Save the log file and run KRC HijackThis Analyzer in the same folder to get the result.txt log. Just post the contents of the result.txt file in the forum. __________________ GO BIG BLUE!!