Tech Support Forum - View Single Post

LucyE · 01-12-2009, 02:35 PM

Name of your ISP (Internet Service Provider). : Century Tel
Make and exact model of the broadband modem.: Speedstream 5200
Model # E240042A06BAF405333
Make and exact model and hardware version of the router (if a separate unit).
D-Link DI-624, Wireless 108G Router
Model # I am not sure which # on the label is the model #
? As to the hardware version
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.: Wired
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser :.: Internet Explorer
Computer 1, Windows XP
Computer 2, Windows XP
Computer 3, Windows Vista

Description of Problem: For approximately the past month I have had intermittent disconnects from the Internet. The connection will be working fine for an hour or half an hour then will disconnect. I can usually re-connect immediately whereupon it will continue to work for an hour or so before another disconnect. I have had broadband service for the past 4 years without this problem. I have called Century Tel 2x recently, they say that they are not having any problems in our area. I have been reading up on possible reasons for my disconnect issues on line. The two most common reasons would seem to be line noise and an older router. I am wondering if the router might be my problem. Perhaps I need a new, faster router since I have 3 computers all trying to use my internet connection. Although up until a month ago I had very few disconnects and I have not made any recent changes such as a new phone, answering machine, ect.
Any advise would be appreciated.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Compaq_Owner>PING 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Reply from 206.190.60.37: bytes=32 time=47ms TTL=50
Reply from 206.190.60.37: bytes=32 time=46ms TTL=50
Reply from 206.190.60.37: bytes=32 time=47ms TTL=50
Reply from 206.190.60.37: bytes=32 time=47ms TTL=50

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 46ms, Maximum = 47ms, Average = 46ms

C:\Documents and Settings\Compaq_Owner>Ping yahoo.com

Pinging yahoo.com [206.190.60.37] with 32 bytes of data:

Reply from 206.190.60.37: bytes=32 time=47ms TTL=50
Reply from 206.190.60.37: bytes=32 time=47ms TTL=50
Reply from 206.190.60.37: bytes=32 time=47ms TTL=50
Reply from 206.190.60.37: bytes=32 time=47ms TTL=50

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 47ms, Maximum = 47ms, Average = 47ms

C:\Documents and Settings\Compaq_Owner>NBSTAT -n
'NBSTAT' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Compaq_Owner>NBSTAT-n
'NBSTAT-n' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Compaq_Owner>NBTSTAT -n

Local Area Connection:
Node IpAddress: [192.168.0.102] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
LUCYTAYLOR <00> UNIQUE Registered
WORKGROUP <00> GROUP Registered
LUCYTAYLOR <20> UNIQUE Registered
WORKGROUP <1E> GROUP Registered
WORKGROUP <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered

C:\Documents and Settings\Compaq_Owner>IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : LucyTaylor
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gulftel.net

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : gulftel.net
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-13-D4-68-82-59
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.102
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
Lease Obtained. . . . . . . . . . : Sunday, January 11, 2009 6:41:19 AM
Lease Expires . . . . . . . . . . : Sunday, January 18, 2009 6:41:19 AM

C:\Documents and

01-12-2009, 02:35 PM	#1 (permalink)
LucyE Registered User Join Date: Jan 2009 Posts: 1 OS: winxp	Internet Disconnects Name of your ISP (Internet Service Provider). : Century Tel Make and exact model of the broadband modem.: Speedstream 5200 Model # E240042A06BAF405333 Make and exact model and hardware version of the router (if a separate unit). D-Link DI-624, Wireless 108G Router Model # I am not sure which # on the label is the model # ? As to the hardware version Model numbers can usually be obtained from the label on the device. Connection type, wired or wireless.: Wired If wireless, encryption used, (none, WEP, WPA, or WPA2) Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc. The Internet Browser :.: Internet Explorer Computer 1, Windows XP Computer 2, Windows XP Computer 3, Windows Vista Description of Problem: For approximately the past month I have had intermittent disconnects from the Internet. The connection will be working fine for an hour or half an hour then will disconnect. I can usually re-connect immediately whereupon it will continue to work for an hour or so before another disconnect. I have had broadband service for the past 4 years without this problem. I have called Century Tel 2x recently, they say that they are not having any problems in our area. I have been reading up on possible reasons for my disconnect issues on line. The two most common reasons would seem to be line noise and an older router. I am wondering if the router might be my problem. Perhaps I need a new, faster router since I have 3 computers all trying to use my internet connection. Although up until a month ago I had very few disconnects and I have not made any recent changes such as a new phone, answering machine, ect. Any advise would be appreciated. Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Compaq_Owner>PING 206.190.60.37 Pinging 206.190.60.37 with 32 bytes of data: Reply from 206.190.60.37: bytes=32 time=47ms TTL=50 Reply from 206.190.60.37: bytes=32 time=46ms TTL=50 Reply from 206.190.60.37: bytes=32 time=47ms TTL=50 Reply from 206.190.60.37: bytes=32 time=47ms TTL=50 Ping statistics for 206.190.60.37: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 46ms, Maximum = 47ms, Average = 46ms C:\Documents and Settings\Compaq_Owner>Ping yahoo.com Pinging yahoo.com [206.190.60.37] with 32 bytes of data: Reply from 206.190.60.37: bytes=32 time=47ms TTL=50 Reply from 206.190.60.37: bytes=32 time=47ms TTL=50 Reply from 206.190.60.37: bytes=32 time=47ms TTL=50 Reply from 206.190.60.37: bytes=32 time=47ms TTL=50 Ping statistics for 206.190.60.37: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 47ms, Maximum = 47ms, Average = 47ms C:\Documents and Settings\Compaq_Owner>NBSTAT -n 'NBSTAT' is not recognized as an internal or external command, operable program or batch file. C:\Documents and Settings\Compaq_Owner>NBSTAT-n 'NBSTAT-n' is not recognized as an internal or external command, operable program or batch file. C:\Documents and Settings\Compaq_Owner>NBTSTAT -n Local Area Connection: Node IpAddress: [192.168.0.102] Scope Id: [] NetBIOS Local Name Table Name Type Status --------------------------------------------- LUCYTAYLOR <00> UNIQUE Registered WORKGROUP <00> GROUP Registered LUCYTAYLOR <20> UNIQUE Registered WORKGROUP <1E> GROUP Registered WORKGROUP <1D> UNIQUE Registered ..__MSBROWSE__.<01> GROUP Registered C:\Documents and Settings\Compaq_Owner>IPCONFIG/ALL Windows IP Configuration Host Name . . . . . . . . . . . . : LucyTaylor Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : gulftel.net Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : gulftel.net Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth ernet NIC Physical Address. . . . . . . . . : 00-13-D4-68-82-59 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.0.102 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DNS Servers . . . . . . . . . . . : 192.168.0.1 Lease Obtained. . . . . . . . . . : Sunday, January 11, 2009 6:41:19 AM Lease Expires . . . . . . . . . . : Sunday, January 18, 2009 6:41:19 AM C:\Documents and