Thanks jahudnall for the information! Although I didn't start this thread, I do have some questions.
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Originally Posted by jahudnall
Get a work order, receipt etc designed and that will work efficiency with your process. I have a work order/receipt. One document that I fill in the customer details, problem etc. I bring it out, fill in the resolution, get signatures, keep a copy. On this I have a place for the price of services etc. and a small disclaimer for the customer to protect not only me but them too.
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Any suggestions on where to find one or did you just make up your own?
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Get a collection of repair tools and get familiar with them. Keep them on a usb,cd,dvd or hard drive and bring it with you. Keep these tools updated.
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Any suggestions on the tools one should look to acquire?
Also do you get a lot of requests to remove adware/spyware/viruses and such? If so, do you charge by the hour for these services or just a flat fee? What would you say makes up the highest percentage of your time?