sjb007

Hi there Paul

Thank you for your patience. I will be helping you deal with the issues raised in your log from this point onwards

Before we start jumping into things, here is a quick basic note which I mention to everyone. The fix which I have provided for you is for this computer only, it should not be used on any other computer. Each fix is tailor made for the specific task in hand. If for some reason you have system restore disabled, then please re-enable it before proceeding, an infected restore is better than none. Please read through the fix first and set enough time aside to complete the task in one session. If there is anything you feel needs clarification then please ask - do not guess! Please copy and paste any requested logs into replies rather than add as attachments, this makes it easier for analysis.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.

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If this is a computer from a work place then please advise your IT department of the concerning issues before commencing past this point.

Please follow these directions in the order they are set out for you.

We will begin with ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingcomputer.com/comb...o-use-combofix

* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Please include the C:\ComboFix.txt in your next reply for further review.

Download GMER Rootkit Scanner from here or here.

• Extract the contents of the zipped file to desktop.
• Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent .
• If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.
  
  
  Click the image to enlarge it
  
• In the right panel, you will see several boxes that have been checked. Uncheck the following ...
  • Sections
  • IAT/EAT
  • Drives/Partition other than Systemdrive (typically C:\)
  • Show All (don't miss this one)
• Then click the Scan button & wait for it to finish.
• Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  
• Save it where you can easily find it, such as your desktop and add this to your next post as an attachment

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries

Post back in your next reply with both logs