Hello mpire.
Please copy this page to
Notepad and Save it to your Desktop in order to assist you when carrying out the following instructions.
Before beginning the fix,
read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding.
Ensure that there aren't any opened browsers when you are carrying out the procedures below.
It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.
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Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.
Please stay with me until given the 'all clear' even if symptoms seemingly abate.
Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by a helper.
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Download ComboFix and the Microsoft file to a USB drive on another computer and transfer the files to your desktop.
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Download
Combo-Fix.exe and Save it to your Desktop.
* IMPORTANT !!! Save Combo-Fix.exe to your Desktop
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With malware infections being as they are today, it's strongly recommended to have the Windows Recovery Console pre-installed on your machine before doing any malware removal.
The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.
Download the file from this Microsoft page:
http://www.microsoft.com/downloads/d...displaylang=en
Do not be concerned that this file is for SP2 and you have SP3. It will work just fine on your system.
Save it as it is originally named to your Desktop.
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Transfer all files you just downloaded to the desktop of the infected computer.
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Disable your AntiVirus and AntiSpyware applications, usually via a right-click on the System Tray icon. They may otherwise interfere with our tools.
- Drag the setup package onto Combo-Fix.exe and drop it.
- Follow the prompts to start ComboFix and when prompted, agree to the End-User License Agreement to install the Microsoft Recovery Console.
- At the next prompt, click Yes to run the full ComboFix scan.
- When the tool is finished, it shall produce a log for you.
Please post the
C:\ComboFix.txt in your next reply.
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Open
HijackThis and click on 'Do a System Scan and Save a Logfile'.
Save the logfile and post it here. Please close HijackThis now.
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Please post the following in your next reply:
ComboFix.txt
new HijackThis log
If you have any questions along the way...STOP and ask them before proceeding.