Hello pcnooby.
Please copy this page to
Notepad and Save it to your Desktop in order to assist you when carrying out the following instructions.
Before beginning the fix,
read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding.
Ensure that there aren't any opened browsers when you are carrying out the procedures below.
It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.
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Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.
Please stay with me until given the 'all clear' even if symptoms seemingly abate.
Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by a helper.
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Please explain why this computer has no antivirus program installed and running. This is an open invitation for infection.
It can take as little as
eight seconds to infect an unprotected computer.
Please keep this computer offline except when downloading tools and posting in the forum until we get one installed.
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One or more of the identified infections is a backdoor trojan.
This type of infection allows hackers to remotely control your computer, log keystrokes, steal critical system information, and download and execute files without your knowledge.
If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known
clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.
Please read this:
How Do I Handle Possible Identify Theft, Internet Fraud, and CC Fraud?
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We will begin with ComboFix. Please visit this webpage for download links, and instructions for running the tool:
http://www.bleepingcomputer.com/comb...o-use-combofix
* Ensure you have disabled all antivirus and antimalware programs so they do not interfere with the running of ComboFix.
Please post the
C:\ComboFix.txt in your next reply for further review.
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You are using an outdated version of HijackThis. Please uninstall HijackThis 1.99.1 in the Add or Remove Programs section of your Control Panel and delete your current version.
Please download
HijackThis and Save it to your Desktop.
Alternate link
Double-click on the file you just downloaded. Click 'Run' or 'Install' and follow the prompts to install.
It will by default install to the directory - C:\Program Files\Trend Micro\HijackThis
Upon install, HijackThis should open for you.
Should it not open, navigate to C:\Program Files\Trend Micro\HijackThis and double-click on HijackThis.exe
1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'.
2. If you don't get the intro screen, just hit 'Scan' and then click on 'Save log'.
3. Please post the
HijackThis log in your next reply. Do not fix anything in HijackThis since they may be harmless.
4. Close HijackThis now please.
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Please post the following in your next reply:
ComboFix.txt
new HijackThis log
If you have any questions along the way...STOP and ask them before proceeding.