Quote:
Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.
If you think you have similar problems, please post a log in the HJT forum and wait for help.
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Hello and welcome to the forums
My name is Katana and I will be helping you to remove any infection(s) that you may have.
Please observe these rules while we work:
- Please Read All Instructions Carefully
- If you don't understand something, stop and ask! Don't keep going on.
- Please do not run any other tools or scans whilst I am helping you
- Please continue to respond until I give you the "All Clear"
(Just because you can't see a problem doesn't mean it isn't there)
If you can do those few things, everything should go smoothly
Please Note, your security programs may give warnings for some of the tools I will ask you to use.
Be assured, any links I give are safe
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Download and Run ComboFix (by sUBs)
Please visit this webpage for instructions for downloading and running ComboFix:
Bleeping Computer ComboFix Tutorial
Post the log from ComboFix when you've accomplished that.
A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix on your own.
This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper
Installed Programs
Please could you give me a list of the programs that are installed.
- Start HijackThis
- Click on the Misc Tools button
- Click on the Open Uninstall Manager button.
You will see a list with the programs installed in your computer.
Click on
save list button and specify where you would like to save this file.
When you press Save button a notepad will open with the contents of that file.
Simply copy and paste the contents of that notepad into your next post.