Hello and Welcome to TSF.
Please
Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click
Thread Tools, then click
Subscribe to this Thread. Make sure it is set to
Instant notification by email, then click
Add Subscription.
Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.
Please copy this page to
Notepad and Save it to your Desktop in order to assist you when carrying out the following instructions.
Before beginning the fix,
read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding.
Ensure that there aren't any opened browsers when you are carrying out the procedures below.
It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.
------------------------------------------------------
Download Combo-Fix to a USB drive on another computer and transfer it to your desktop.
------------------------------------------------------
Download
Combo-Fix.exe and Save it to your Desktop.
* IMPORTANT !!! Save Combo-Fix.exe to your Desktop
Disable your AntiVirus and AntiSpyware applications, usually via a right-click on the System Tray icon. They may otherwise interfere with our tools
Double-click on Combo-Fix.exe & follow the prompts.
When finished, it shall produce a log for you. Please include the
C:\ComboFix.txt in your next reply.
------------------------------------------------------
If you have any questions along the way...STOP and ask them before proceeding.