ChicagoIrish

Hi,

I'm helping a friend get his and his wife's laptops "healed." I was able to sanitize his, and now I'm working on hers.

He was not using any antivirus for several months and was infested with some pretty bad stuff. My concern is that they link via a home wireless network and I suspect he's infected her, but to what extent I don't know.

Following the instructions in the new posting thread, I downloaded and ran gmer.exe. It encountered one of those "memory read errors at 01x0000000085" (or something similar; I don't recall the exact wording) and shut down.

So I started it again - and got a Blue Screen of Death, the one that starts with "....if this is the first time you've encountered this problem...." and ends with "Beginning physical dump of memory."

I turned it off and it seems to have restarted fine.

But my question: now what???

Many thanks for your help.

ChicagoIrish