Tech Support Forum - View Single Post - IE Popups, system slow, Symantec Fails to Detect Cause

azscottd · 12-03-2008, 06:50 AM

Problems this time...

1. She doesn't have Norton installed - just Symantec Antivirus. Instructions are for how to purge quarantine folder via application.
2. The Bitdefender was from their active-X online scan. Nothing installed on menu. How/where do I find that quarrantine? I'll gladly purge these manually if necessary - even if I must do so from recovery console, etc.

Here's the scary part... I saved the script and did the drag-n-drop to combofix. Ran as it had previously.... popped up log when finished. But then explorer never returned - no menu, task bar, etc. I hear some occasional and infrequent disk scatter but was afraid to bring up task mgr (via ctrl-alt-del) as I didn't want to risk interrupting combofix in the event it was still running. It's been about 10 minutes now. All other invocations were very fast.

12-03-2008, 06:50 AM	#9 (permalink)
azscottd Registered User Join Date: Dec 2008 Posts: 6 OS: XP SP3	Re: IE Popups, system slow, Symantec Fails to Detect Cause Problems this time... 1. She doesn't have Norton installed - just Symantec Antivirus. Instructions are for how to purge quarantine folder via application. 2. The Bitdefender was from their active-X online scan. Nothing installed on menu. How/where do I find that quarrantine? I'll gladly purge these manually if necessary - even if I must do so from recovery console, etc. Here's the scary part... I saved the script and did the drag-n-drop to combofix. Ran as it had previously.... popped up log when finished. But then explorer never returned - no menu, task bar, etc. I hear some occasional and infrequent disk scatter but was afraid to bring up task mgr (via ctrl-alt-del) as I didn't want to risk interrupting combofix in the event it was still running. It's been about 10 minutes now. All other invocations were very fast.