If you can move files to it like you mentioned, then I suggest you do what I did a couple of years ago. Here it goes, "I threw my Norton Products away and stopped using them. The best way to get a good clone is by using XXClone. It is a free program and is used by the majority of Techs here in the hardware area.
If interested, here is a link:
XXClone and if you need any information about this program then read the
XXclone Tutorial