Hello again, Sharona7060.
Please copy this page to
Notepad and Save it to your Desktop in order to assist you when carrying out the following instructions.
Before beginning the fix,
read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding.
Ensure that there aren't any opened browsers when you are carrying out the procedures below.
It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.
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Please do
NOT attach logs unless specifically requested by a helper. Thanks.
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I see you have
SpyHunter installed on your system. This application was previously listed as a rogue program because of deceptive advertising. Please read
here
Although no longer listed as such, we recommend uninstalling it via Add or Remove Programs in your Control Panel and downloading antispyware programs that have proven themselves tried and true. See
here for a list of trustworthy antispyware products.
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You have remnants of McAfee AntiVirus on your system. They can conflict with your installed AntiVirus program and cause undesirable system behavior.
Please download the McAfee Removal Tool
MCPR.exe and Save it to your Desktop.
- Close all programs and double-click MCPR.exe then click Run
- Follow the on-screen instructions.
- Restart the computer if asked.
- Then delete MCPR.exe from your desktop.
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Close any open browsers.
Disable your antivirus and antispyware applications, usually via a right-click on the System Tray icon. They may otherwise interfere with ComboFix.
Open
Notepad and copy/paste all the text in the quotebox below into Notepad:
Quote:
Folder::
c:\documents and settings\All Users\Application Data\Avg8
c:\program files\Enigma Software Group
c:\program files\AVG
c:\documents and settings\Mine\Application Data\AVGTOOLBAR
c:\documents and settings\Mine\Application Data\Viewpoint
Registry::
[-HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{aa64dfd2-6348-2d24-7aca-6c57cdecc6a8}]
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.ca/myway
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell.ca/myway
File::
c:\windows\system32\pmgubxiwlojaqzbiz.exe
c:\windows\system32\cont_mxlivemedia-remove.exe
c:\windows\system32\nslE9.dll
|
Save this Notepad file as
CFScript.txt to your Desktop and then close the file.
Referring to the picture above, drag CFScript onto ComboFix
If you are prompted to update ComboFix, please click
Yes
Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.
When finished, it shall produce a log for you. Please post that log,
ComboFix.txt in your next reply.
Note:
Do not mouseclick ComboFix's window whilst it's running. That may cause it to stall.
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Open
HijackThis and click on 'Do a System Scan and Save a Logfile'.
Save the logfile and post it here. Please close HijackThis now.
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Please post the following in your next reply:
ComboFix.txt
new HijackThis log