chemist

Hello and Welcome to TSF.

Please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant notification by email, then click Add Subscription.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.

Please copy this page to Notepad and Save it to your Desktop in order to assist you when carrying out the following instructions.

Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding.
Ensure that there aren't any opened browsers when you are carrying out the procedures below.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

------------------------------------------------------

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Please stay with me until given the 'all clear' even if symptoms seemingly abate.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by a helper.

------------------------------------------------------

It appears that you have two antivirus programs installed and running, Telus eProtect and AVG. While this may seem like better protection, they can actually conflict with one another and cause system instability or even system hangs. Please choose one to keep and uninstall the other via Add or Remove Programs in your Control Panel.

------------------------------------------------------

Please note that tools are best Run from the Desktop. Save to the Desktop and then Run from the Desktop.

Easier to find and perform specialized functions which may be required. Thanks.

------------------------------------------------------

Please uninstall the following via Start->(or My Computer)->Control Panel->Add or Remove Programs if it still exists:

MyWay Search Assistant<<Please read this

------------------------------------------------------

Please uninstall the following via Start->(or My Computer)->Control Panel->Add or Remove Programs if it still exists:

Viewpoint Media Player<<This is considered foistware instead of malware since it is installed without users approval, but doesn't spy or do anything "bad". Please read here and here

If you decide to uninstall it, also delete the following Folders if they still exist:

C:\Program Files\Viewpoint
C:\Documents and Settings\All Users\Application Data\Viewpoint

------------------------------------------------------

Download ComboFix from one of these locations:

Link 1
Link 2
Link 3

* IMPORTANT !!! Save ComboFix.exe to your Desktop

• Disable your AntiVirus and AntiSpyware applications, usually via a right-click on the System Tray icon. They may otherwise interfere with our tools.
  
• Double-click on ComboFix.exe & follow the prompts.
  
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.





Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:




Click on Yes to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

------------------------------------------------------

Open HijackThis and click on 'Do a System Scan and Save a Logfile'.

Save the logfile and post it here. Please close HijackThis now.

------------------------------------------------------

Please post the following in your next reply:

ComboFix.txt
new HijackThis log

If you have any questions along the way...STOP and ask them before proceeding.