tetonbob

Hello -

There's one more log we require to begin analysis, from GMER.

Download GMER Rootkit Scanner from here or here.

Unzip it to your Desktop.

Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while the scan is being performed. Do not use your computer for anything else during the scan.

Double-click gmer.exe

The program will begin to run. If possible rootkit activity is found, you will be asked if you would like to perform a full scan. Click Yes. Once the scan is complete, you may receive another notice about rootkit activity. Click OK. GMER will produce a log. Click on the Save button, and save the log file somewhere you can easily find it, such as your desktop. Please attach that log to your next reply.

If you do not receive notice about possible rootkit activity, remain on the Rootkit/Malware tab & make sure the 'Show All' button is unticked. Click the Scan button and let the program do its work. It will produce a log. Click on the Save button, and save the log file somewhere you can easily find it, such as your desktop. Please attach that log to your next reply.