tetonbob

Hello -

As you already noted, the infection steals information, particularly for online game accounts. If you've not already changed passwords from a different computer, please do so.

One or more of the identified infections steal information. If this system is used for online banking or has credit card information on it, all passwords should be changed immediately by using a different computer (not the infected one!) to make the changes. Banking and credit card institutions, if any, should be notified of the possible security breech. I suggest that you read this article too.

As stated in our pre-posting sticky topic...

http://www.techsupportforum.com/secu...oval-help.html

While this may seem like greater protection, it can cause problems including slowdowns, system hangs or even crashes. This can happen if both AntiVirus applications attempt to access the same file at the same time. This may cause the applications to interfere with each other, or cause the system to lock up. It can also be a drain on system resources, making a machine run slower than it should.


I see you have more than one Anti-Virus program installed, Avast and Norton. Choose one to keep and uninstall the other.

Any antivirus program must be removed via add/remove program.
For any program that doesn't have an add/remove entry, you will have to do this:

re-install the program -> reboot -> uninstall

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If you choose to uninstall Norton

Please use the instructions on this page to completely uninstall your Norton Products.

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Once you've done that, please run DDS once again, and also run the secondary scan. Post DDS.txt and attach Attach.txt

We'll work on the malware removal after that.