Quote:
Originally Posted by johnwill
Perhaps you could tell us what your issue is?
Please supply the following info, exact make and models of the equipment please.
Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.
Please give an exact description of your problem symptoms, including the exact text of any error messages.
- If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
- For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
- Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
- If there are other computers on the same network, are they experiencing the same issue, or do they function normally?
On any affected computer, I'd also like to see this:
Hold the Windows key and press R, then type CMD ( COMMAND for W98/WME) to open a command prompt:
Type the following commands on separate lines, following each one with the Enter key:
PING 206.190.60.37
PING yahoo.com
NBTSTAT -n
IPCONFIG /ALL
Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.
If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. |
Please supply the following info, exact make and models of the equipment please.
Name of your ISP (Internet Service Provider). Optimum Online
Make and exact model of the broadband modem. Motorola SBV5120
Make and exact model and hardware version of the router (if a separate unit). Belkin Router (F5D8233-4 Version 3) Belkin Adapter (Version 4)
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2) WPA, WPA2, 64-bit/128-bit encryption.
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc. Window Xp Home editon Sp2 IE.
Please give an exact description of your problem symptoms, including the exact text of any error messages. I disconnect a lot even when the signal says its excellent. In games i have lag spikes. Or the other players lag and i can't hit them.
•If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms? the router dosent have a cable thing to put it in.
•For wireless issues, have you disabled all encryption on the router to see if you can connect that way? I disable Security, and firewall. I don't know other things to disable.
•Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue? Yes, im connected to the modem right now. It works fine without the router.
•If there are other computers on the same network, are they experiencing the same issue, or do they function normally? Yes both have the same issue.
On any affected computer, I'd also like to see this:
Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:
Type the following commands on separate lines, following each one with the Enter key: This is with the wireless router connected.
PING 206.190.60.37
Packets: Sent=4, Recieved =4, Lost=0 (0% loss),
Approximate round trip times in milli-second: min=16ms max 19ms avg=17ms
PING yahoo.com
Packets: Sent=4, Recieved =4, Lost=0 (0% loss),
Approximate round trip times in milli-second: min=16ms max 18ms avg=16ms
NBTSTAT -n
http://i35.tinypic.com/21orp6h.jpg
IPCONFIG /ALL
http://i35.tinypic.com/24cw0ee.jpg
Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here. Oops i didnt see this message. I already put in on tinypic, oh wellz
If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.