Hello -
I believe your options are limited. You'll need the password, or you'll have to contact Cyberpatrol to work out an alternative method.
Helping in other ways might be considered bypassing our rules about password circumvention.
http://www.techsupportforum.com/rules.php
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We do understand that the majority of requests may be legitimate, but we do not have the means to discern these from non-legitimate requests.
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