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Please copy this page to
Notepad and Save it to your Desktop in order to assist you when carrying out the following instructions.
Before beginning the fix,
read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding.
Ensure that there aren't any opened browsers when you are carrying out the procedures below.
It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.
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Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.
Please stay with me until given the 'all clear' even if symptoms seemingly abate.
Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by a helper.
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Download the tools needed to a flash drive or other removable media, and transfer them to the infected computer.
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Download
Combofix from any of the links below. You
must rename it before saving it. Save it to your desktop.
Link 1
Link 2
Link 3
* IMPORTANT !!! Save Combo-Fix.exe to your Desktop
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With malware infections being as they are today, it's strongly recommended to have the Windows Recovery Console pre-installed on your machine before doing any malware removal.
The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.
Download the file from this Microsoft page:
http://www.microsoft.com/downloads/d...displaylang=en
Download the file & save it as it's originally named.
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Transfer all files you just downloaded, to the desktop of the infected computer.
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Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
- Drag the setup package onto Combo-Fix.exe and drop it.
- Follow the prompts to start Combo-Fix and when prompted, agree to the End-User License Agreement to install the Microsoft Recovery Console.
- At the next prompt, click 'Yes' to run the full ComboFix scan.
- When the tool is finished, it will produce a report for you.
Please post the
C:\ComboFix.txt in your next reply.
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Please download
HijackThis and Save it to your Desktop.
Alternate link
Double-click on the file you just downloaded. Click 'Run' or 'Install' and follow the prompts to install.
It will by default install to the directory - C:\Program Files\Trend Micro\HijackThis
Upon install, HijackThis should open for you.
Should it not open, navigate to C:\Program Files\Trend Micro\HijackThis and double-click on HijackThis.exe
1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'.
2. If you don't get the intro screen, just hit 'Scan' and then click on 'Save log'.
3. Please post the
HijackThis log in your next reply. Do not fix anything in HijackThis since they may be harmless.
4. Close HijackThis now please.
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Please post the following in your next reply:
ComboFix.txt
new HijackThis log
If you have any questions along the way...STOP and ask them before proceeding.