Hello dwdwdw.
Please copy this page to
Notepad and Save it to your Desktop in order to assist you when carrying out the following instructions.
Before beginning the fix,
read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding.
Ensure that there aren't any opened browsers when you are carrying out the procedures below.
It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.
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Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.
Please stay with me until given the 'all clear' even if symptoms seemingly abate.
Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by a helper.
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It appears that you have two antivirus programs installed and running, Avira and AVG. While this may seem like better protection, they can actually conflict with one another and cause system instability or even system hangs. Please choose one to keep and uninstall the other via Add or Remove Programs in your Control Panel.
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Please uninstall the following via Start->(or My Computer)->Control Panel->Add or Remove Programs if it still exists:
Viewpoint Media Player<<This is considered foistware instead of malware since it is installed without users approval, but doesn't spy or do anything "bad". Please read
here and
here
If you decide to uninstall it, also delete the following
Folders if they still exist:
C:\Program Files\Viewpoint
C:\Documents and Settings\All Users\Application Data\Viewpoint
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Download the tools needed to a flash drive or other removable media, and transfer them to the desktop of the infected computer.
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Download
ComboFix from any of the links below. You
must rename it before saving it. Save it to your Desktop.
Link 1
Link 2
Link 3
* IMPORTANT !!! Save Combo-Fix.exe to your Desktop
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With malware infections being as they are today, it's strongly recommended to have the Windows Recovery Console pre-installed on your machine before doing any malware removal.
The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.
Download the file from this Microsoft page:
http://www.microsoft.com/downloads/d...displaylang=en
Save it as it is originally named to your Desktop.
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Transfer all files you just downloaded, to the desktop of the infected computer.
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Disable your AntiVirus and AntiSpyware applications, usually via a right-click on the System Tray icon. They may otherwise interfere with our tools.
- Drag the setup package onto Combo-Fix.exe and drop it.
- Follow the prompts to start ComboFix and when prompted, agree to the End-User License Agreement to install the Microsoft Recovery Console.
- At the next prompt, click Yes to run the full ComboFix scan.
- When the tool is finished, it shall produce a log for you.
Please post the
C:\ComboFix.txt in your next reply.
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Open
HijackThis and click on 'Do a System Scan and Save a Logfile'. Save the logfile and post it here.
Please close HijackThis now.
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Please post the following in your next reply:
ComboFix.txt
new HijackThis log
If you have any questions along the way...STOP and ask them before proceeding.