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Please follow all instructions and in which order they come, if you have any questions, please ask before proceeding. Its important that you follow this through until i give you the all clear, a lack of symptoms does not mean that it is no longer present.
Please DO NOT Attach logs to your posts unless you are advised to do so.
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Click > Start > Control Panel > Add / Remove Programs and uninstall the following programs:
Advertisement Service<---Install malware/Trojans
Viewpoint Media Player<---Viewpoint is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This will change from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546
Additional Information Here
and Here
Viewpoint Manager<---This program is used to update the Viewpoint Media Player. This program does not do anything bad such as deliver ads or spy on you, but it is considered foistware as it is installed without your consent through programs like AOl, AIM, Compuserve, etc.
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Download ComboFix from one of these locations:
Link 1
Link 2
Link 3
* IMPORTANT !!! Place combofix.exe on your Desktop
[*]Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with ComboFix.
[*]Double click on combofix.exe & follow the prompts.
[*]As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
The Windows recovery console will allow you to boot up into a special recovery mode that allows us to help you in the case that your computer has a problem after an attempted removal of malware.
With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement.
ComboFix will now automatically install the Microsoft Windows Recovery Console onto your computer, which will show up as a new option when booting up your computer. Do not select the Microsoft Windows Recovery Console option when you start your computer unless requested to by a helper.
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see a message that says:
The Recovery Console was successfully installed.
Click on Yes, to continue scanning for malware.
[*]Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.
[*] When finished, it shall produce a log for you. Post that log in your next reply
Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall.
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Open HijackThis and click on 'Do a System Scan and save a Logfile'. Save the log file and post it here.
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Logs Required
C:\Combofix.txt
Hijackthis Log
If there is no response to this post within 72hrs, this thread will be closed.