Hello and Welcome to TSF.
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Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.
Please copy this page to
Notepad and Save it to your Desktop in order to assist you when carrying out the following instructions.
Before beginning the fix,
read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding.
Ensure that there aren't any opened browsers when you are carrying out the procedures below.
It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.
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Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.
Please stay with me until given the 'all clear' even if symptoms seemingly abate.
Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by a helper.
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Please uninstall the following via Start->(or My Computer)->Control Panel->Add or Remove Programs if it still exists:
Viewpoint Media Player<<This is considered foistware instead of malware since it is installed without users approval, but doesn't spy or do anything "bad". Please read
here and
here
If you decide to uninstall it, also delete the following
Folders if they still exist:
C:\Program Files\Viewpoint
C:\Documents and Settings\All Users\Application Data\Viewpoint
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Download
Combofix from any of the links below. You
must rename it before saving it. Save it to your desktop.
Link 1
Link 2
Link 3
* IMPORTANT !!! Save Combo-Fix.exe to your Desktop
- Disable your AntiVirus and AntiSpyware applications, usually via a right-click on the System Tray icon. They may otherwise interfere with our tools
- Double-click on Combo-Fix.exe & follow the prompts.
- As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
- Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
Click on
Yes to continue scanning for malware.
When finished, it shall produce a log for you. Please include the
C:\ComboFix.txt in your next reply.
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Open
HijackThis and click on 'Do a System Scan and Save a Logfile'. Save the logfile and post it here.
Please close HijackThis now.
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Please post the following in your next reply:
ComboFix.txt
new HijackThis log
If you have any questions along the way...STOP and ask them before proceeding.