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Please follow all instructions and in which order they come, if you have any questions, please ask before proceeding. Its important that you follow this through until i give you the all clear, a lack of symptoms does not mean that it is no longer present.
Please DO NOT Attach logs to your posts unless you are advised to do so.
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Download ComboFix from one of these locations:
Link 1
Link 2
Link 3
* IMPORTANT !!! Place combofix.exe on your Desktop
[*]Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with ComboFix.
[*]Double click on combofix.exe & follow the prompts.
[*]As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
The Windows recovery console will allow you to boot up into a special recovery mode that allows us to help you in the case that your computer has a problem after an attempted removal of malware.
With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement.
ComboFix will now automatically install the Microsoft Windows Recovery Console onto your computer, which will show up as a new option when booting up your computer. Do not select the Microsoft Windows Recovery Console option when you start your computer unless requested to by a helper.
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see a message that says:
The Recovery Console was successfully installed.
Click on Yes, to continue scanning for malware.
[*]Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.
[*] When finished, it shall produce a log for you. Post that log in your next reply
Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall.
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Please download
HijackThis to your desktop
Alternate link
This program will help us determine if there are any spyware/malware on your computer. Double-click on the file you just downloaded.
Click on the "Unzip" button to install. It will by default install to the directory - C:\Program Files\Trend Micro\HijackThis
Upon install, HijackThis should open for you.
Should it not open, navigate to C:\Program Files\Trend Micro\HijackThis and double click on HijackThis.exe
1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'.
2. If you don't get the intro screen, just hit Scan and then click on Save log.
3. Post the hijackthis.log file here. Do not fix anything in HijackThis since they may be harmless.
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Logs Required
C:\Combofix.txt
Hijackthis Log
If there is no response to this post within 72hrs, this thread will be closed.