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Delete this folder in blue:
c:\documents and settings\All Users\Application Data\NortonInstaller
If you have uninstalled Limewire, please delete these folder in blue.
c:\documents and settings\Claudette McFarlane\Application Data\LimeWire
c:\documents and settings\Briana\Application Data\LimeWire
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Download Malwarebytes ' Anti-Malware from
Here or
Here Double-click on
mbam-setup.exe to install the application.
* Make sure a
checkmark is placed next to
Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click
Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select
Perform Full Scan, then click Scan.
* The scan may take some time to finish, so please be patient.
* When the scan is complete,
click OK, then
Show Results to view the results.
* Make sure that everything is
checked, and click
Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to restart (see Extra Note below).
* The log is automatically
saved by MBAM and can be viewed by clicking the
Logs tab in
MBAM.
* Copy & paste the entire report into your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
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Open HijackThis and click on 'Do a System Scan and save a Logfile'. Save the log file and post it here.
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Logs Required
MBAM.txt
Hijackthis Log