Tech Support Forum - View Single Post - Wireless Issues (HP DV7-1020us)

tarek307 · 11-07-2008, 02:54 AM

Well, i'm glad i'm not the only one, i just bought this DV7 1020us laptop less than a month ago, to REPLACE my other HP laptop which broke and i had sent to hp over 4 times and finally they let me buy a new one!

Less than 2 weeks later i start getting this same exact problem, its rediculous, firs i just restarted the thing and it worked fine, then it did it again and i did the enable/disable then diagnose thing and it worked, the next time i had to call HP and was on the phone for about 2 hours with them, and the tech then tells me "do you have a phillips head screw driver?" i said WHAT, this is a brand new laptop no way i'm opening it, they wanted me to reset the wireless card from the INSIDE!! after 2 hours with them the call got dropped, so i just kep starting and restarting and finally ti worked, but now every day this same exact problem!!!this laptop was $1500and in less than 2 weeks its always having this wireless issue, i use the laptop for work and its been a disaster.

Last 2 months i had sent my last laptop into HP 3 different times, and they had it for over a week each time, then had to restore the laptop also 3 or 4times, taking about 3 hours to put my docs back on it each time, this is a waste of time and is effecting my business and has cost me many many hours and loss of possible income, ect.... I was so happy when i bought this new laptop, i thought i won't have issues but sure enough, and it seems even when you guys sent yours in, it still had the problem again!!!

In fairness i will say HP's customer service is great, but as far as my experience goes their products are GARBAGE!

***PLEASE EVERYONE POST HERE AND KEEP US UPDATED ABOUT THIS ISSUE, THIS MAY TURN OUT TO BE A MAJOR ISSUE WITH THIS LAPTOP LIKE THE HINGES ON THE OLD DV9****

11-07-2008, 02:54 AM	#7 (permalink)
tarek307 Registered User Join Date: Nov 2008 Posts: 2 OS: Home Vista 64bit	Re: Wireless Issues (HP DV7-1020us) Well, i'm glad i'm not the only one, i just bought this DV7 1020us laptop less than a month ago, to REPLACE my other HP laptop which broke and i had sent to hp over 4 times and finally they let me buy a new one! Less than 2 weeks later i start getting this same exact problem, its rediculous, firs i just restarted the thing and it worked fine, then it did it again and i did the enable/disable then diagnose thing and it worked, the next time i had to call HP and was on the phone for about 2 hours with them, and the tech then tells me "do you have a phillips head screw driver?" i said WHAT, this is a brand new laptop no way i'm opening it, they wanted me to reset the wireless card from the INSIDE!! after 2 hours with them the call got dropped, so i just kep starting and restarting and finally ti worked, but now every day this same exact problem!!!this laptop was $1500and in less than 2 weeks its always having this wireless issue, i use the laptop for work and its been a disaster. Last 2 months i had sent my last laptop into HP 3 different times, and they had it for over a week each time, then had to restore the laptop also 3 or 4times, taking about 3 hours to put my docs back on it each time, this is a waste of time and is effecting my business and has cost me many many hours and loss of possible income, ect.... I was so happy when i bought this new laptop, i thought i won't have issues but sure enough, and it seems even when you guys sent yours in, it still had the problem again!!! In fairness i will say HP's customer service is great, but as far as my experience goes their products are GARBAGE! *PLEASE EVERYONE POST HERE AND KEEP US UPDATED ABOUT THIS ISSUE, THIS MAY TURN OUT TO BE A MAJOR ISSUE WITH THIS LAPTOP LIKE THE HINGES ON THE OLD DV9** Last edited by tarek307; 11-07-2008 at 02:58 AM.