Tech Support Forum - View Single Post

**chemist** · 11-04-2008, 05:17 AM

Hello again, Xjester. Please tell us how your system is behaving.

Please copy this page to Notepad and Save it to your Desktop in order to assist you when carrying out the following instructions.

Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding.
Ensure that there aren't any opened browsers when you are carrying out the procedures below.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

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We can submit the file another way.

There should be a file named [4]-Submit_date@time.zip located here:

C:\QooBox\Quarantine\[4]-Submit_Date@Time.zip

Please submit it to this site ==> http://www.bleepingcomputer.com/subm....php?channel=4 and include this link in the message->>http://www.techsupportforum.com/security-center/hijackthis-log-help/308210-pc-slow-problem.html#post1785780

Use the Browse button to navigate to the file. Please let me know if you submitted the file successfully.

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We need to install Java on your machine in order to run an online scan with Kaspersky.

Download the latest version of Java Runtime Environment (JRE) 6 Update 10 and Save it to your Desktop.
Scroll down to where it says Java Runtime Environment (JRE) 6 Update 10 The Java SE Runtime Environment (JRE) allows end-users to run Java applications.
Click the Download button to the right.
Select the Windows platform from the dropdown menu.
Read the License Agreement and then check the box that says: I agree to the Java SE Runtime Environment 6 License Agreement.
Click Continue
Click on the link to download Windows Offline Installation and Save the file to your Desktop.
Close any programs you may have running - especially your web browser.
Then from your desktop double-click on jre-6u10-windows-i586-p.exe to install the newest version.

After the install is complete, go back to your Control Panel and click the Java icon. (looks like a coffee cup)
- On the General tab, under Temporary Internet Files, click the Settings button.
- Next, click on the Delete Files button.
- There are two options in the window to clear the cache - Leave BOTH Checked
  - Applications and Applets
  - Trace and Log Files
- Click OK on Delete Temporary Files Window.
  Note: This deletes ALL the Downloaded Applications and Applets from the CACHE
- Click OK to leave the Temporary Files Window.
- Click OK to leave the Java Control Panel.
- Delete jre-6u10-windows-i586-p.exe from your desktop.

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Please download ATF-Cleaner by Atribune and Save it to your Desktop.

Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

If you use Firefox browser

Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

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Please run this online scan to help look for remnants.

Establish an internet connection & perform an online scan with Internet Explorer at Kaspersky Online Scanner

Click Accept, when prompted to download and install the program files and database of malware definitions.

Click Run at any Security prompt.
The program will then begin downloading and installing and will also update the database.
Please be patient as this can take several minutes.
Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
Click View scan report at the bottom.
Click the Save Report As... button.
Click the Save as Text button to save the file to your desktop so that you may post it in your next reply.

**Note**
To optimize scanning time and produce a more sensible report for review:

Close any open programs.
Turn off the real-time scanner of all antivirus or antispyware programs while performing the online scan.

Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75%. Once the license is accepted, reset to 100%.

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You are using an outdated version of HijackThis. Please uninstall HijackThis 1.99.1 in the Add or Remove Programs section of your Control Panel and delete your current version.

Please download HijackThis and Save it to your Desktop.

Alternate link

Double-click on the file you just downloaded. Click 'Run' or 'Install' and follow the prompts to install.

It will by default install to the directory - C:\Program Files\Trend Micro\HijackThis

Upon install, HijackThis should open for you.

Should it not open, navigate to C:\Program Files\Trend Micro\HijackThis and double-click on HijackThis.exe

1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'.
2. If you don't get the intro screen, just hit 'Scan' and then click on 'Save log'.
3. Please post the HijackThis log in your next reply. Do not fix anything in HijackThis since they may be harmless.
4. Close HijackThis now please.

------------------------------------------------------

Please post the following in your next reply:

Kaspersky report
new HijackThis log
report on system behavior

11-04-2008, 05:17 AM	#8 (permalink)
chemist Moderator, Analyst, Security Team; Rangemaster, TSF Academy Join Date: Oct 2007 Location: Georgia Posts: 10,286 OS: XP SP3	Re: PC Slow Problem Hello again, Xjester. Please tell us how your system is behaving. Please copy this page to Notepad and Save it to your Desktop in order to assist you when carrying out the following instructions. Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding. Ensure that there aren't any opened browsers when you are carrying out the procedures below. It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence. ------------------------------------------------------ We can submit the file another way. There should be a file named [4]-Submit_date@time.zip located here: C:\QooBox\Quarantine\[4]-Submit_Date@Time.zip Please submit it to this site ==> http://www.bleepingcomputer.com/subm....php?channel=4 and include this link in the message->>http://www.techsupportforum.com/security-center/hijackthis-log-help/308210-pc-slow-problem.html#post1785780 Use the Browse button to navigate to the file. Please let me know if you submitted the file successfully. ------------------------------------------------------ We need to install Java on your machine in order to run an online scan with Kaspersky. Download the latest version of Java Runtime Environment (JRE) 6 Update 10 and Save it to your Desktop. Scroll down to where it says Java Runtime Environment (JRE) 6 Update 10 The Java SE Runtime Environment (JRE) allows end-users to run Java applications. Click the Download button to the right. Select the Windows platform from the dropdown menu. Read the License Agreement and then check the box that says: I agree to the Java SE Runtime Environment 6 License Agreement. Click Continue Click on the link to download Windows Offline Installation and Save the file to your Desktop. Close any programs you may have running - especially your web browser. Then from your desktop double-click on jre-6u10-windows-i586-p.exe to install the newest version. After the install is complete, go back to your Control Panel and click the Java icon. (looks like a coffee cup) On the General tab, under Temporary Internet Files, click the Settings button. Next, click on the Delete Files button. There are two options in the window to clear the cache - Leave BOTH Checked Applications and Applets Trace and Log Files Click OK on Delete Temporary Files Window. Note: This deletes ALL the Downloaded Applications and Applets from the CACHE Click OK to leave the Temporary Files Window. Click OK to leave the Java Control Panel. Delete jre-6u10-windows-i586-p.exe from your desktop. ------------------------------------------------------ Please download ATF-Cleaner by Atribune and Save it to your Desktop. Double-click ATF-Cleaner.exe to run the program. Under Main choose: Select All Click the Empty Selected button. If you use Firefox browser Click Firefox at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click No at the prompt. If you use Opera browser Click Opera at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click No at the prompt. Click Exit on the Main menu to close the program. For Technical Support, double-click the e-mail address located at the bottom of each menu. ------------------------------------------------------ Please run this online scan to help look for remnants. Establish an internet connection & perform an online scan with Internet Explorer at Kaspersky Online Scanner Click Accept, when prompted to download and install the program files and database of malware definitions. Click Run at any Security prompt. The program will then begin downloading and installing and will also update the database. Please be patient as this can take several minutes. Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan. Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it. Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined. Click View scan report at the bottom. Click the Save Report As... button. Click the Save as Text button to save the file to your desktop so that you may post it in your next reply. Note To optimize scanning time and produce a more sensible report for review: Close any open programs. Turn off the real-time scanner of all antivirus or antispyware programs while performing the online scan. Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75%. Once the license is accepted, reset to 100%. ------------------------------------------------------ You are using an outdated version of HijackThis. Please uninstall HijackThis 1.99.1 in the Add or Remove Programs section of your Control Panel and delete your current version. Please download HijackThis and Save it to your Desktop. Alternate link Double-click on the file you just downloaded. Click 'Run' or 'Install' and follow the prompts to install. It will by default install to the directory - C:\Program Files\Trend Micro\HijackThis Upon install, HijackThis should open for you. Should it not open, navigate to C:\Program Files\Trend Micro\HijackThis and double-click on HijackThis.exe 1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'. 2. If you don't get the intro screen, just hit 'Scan' and then click on 'Save log'. 3. Please post the HijackThis log in your next reply. Do not fix anything in HijackThis since they may be harmless. 4. Close HijackThis now please. ------------------------------------------------------ Please post the following in your next reply: Kaspersky report new HijackThis log report on system behavior __________________ Our help is free but please donate Proud member of ASAP Proud member of UNITE Last edited by chemist; 11-04-2008 at 05:18 AM.