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Old 11-03-2008, 02:38 AM   #6 (permalink)
Katana
Analyst, Security Team
 
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Join Date: Nov 2007
Location: Manchester, UK
Posts: 1,361
OS: W2K SP4 + XP SP2 + Vista


Re: explorer.exe not working

Step 1



OTMoveIt
Please download OTMoveIt3 by OldTimer and save it to your desktop
  • Double-click OTMoveIt3.exe to run it.
  • Copy the lines in the codebox below. ( Make sure you include :Files )
Code:
:Reg
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"80:TCP"=-
"53:TCP"=-
:Files
:Commands
[Purity]
[EmptyTemp]
  • Return to OTMoveIt3, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
  • Click the red Moveit! button.
  • Copy everything in the Results window (under the green bar), and paste it in your next reply.
  • Close OTMoveIt3

If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.


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Step 2

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.

Please download JavaRa and unzip it to your desktop.

***Please close any instances of Internet Explorer (or other web browser) before continuing!***
  • Double-click on JavaRa.exe to start the program.
  • From the drop-down menu, choose English and click on Select.
  • JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  • Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  • A logfile will pop up. Please save it to a convenient location.

Now download and install Java Runtime Environment (JRE) .

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Step 3

Kaspersky Online Scanner .
Your Antivirus and/or Antispyware may give a warning during the scan. This is perfectly normal
NOTE:- This scan is best done from IE (Internet Explorer)

NOTE:- Vista users should start IE by Start(Vista Orb) >> Internet Explorer >> Right-Click Run As Admin
Go Here http://www.kaspersky.com/kos/eng/par...avwebscan.html

Read the Requirements and limitations before you click Accept.
Once the database has downloaded, click My Computer in the left pane
Now go and put the kettle on !
When the scan has completed, click Save Report As...
Enter a name for the file in the Filename: text box and then click the down arrow to the right of Save as type: and select text file (*.txt)
Click Save - by default the file will be saved to your Desktop, but you can change this if you wish.


**Note**

To optimize scanning time and produce a more sensible report for review:
  • Close any open programs.
  • Turn off the real-time scanner of all antivirus or antispyware programs while performing the online scan.
Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75%. Once the license is accepted, reset to 100%.

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Step 4


Logs/Information to Post in Reply
Please post the following logs/Information in your reply
  • OTMoveIt Log
  • Kaspersky Log
  • How are things running now ?

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Additional Notes


Your Adobe Acrobat Reader is out of date. Older versions have vulnerabilities that malware can use to infect your system.

Adobe Reader is a large program and uses unnecessary space.
If you prefer a smaller program you can get Foxit 2.0 from http://www.foxitsoftware.com/pdf/rd_intro.php << Recommended

There is a newer version of Adobe Acrobat Reader available.
  • Please go to this link Adobe Acrobat Reader Download Link
  • Click Download
  • On the right Untick Adobe Phototshop Album Starter Edition if you do not wish to include this in the installation.
  • Click the Continue button
  • Click Run, and click Run again
  • Next click the Install Now button and follow the on screen prompts

When the installation is complete go to Add/Remove Programs and uninstall all previous versions.
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