sjb007

Hi there Kelbo27

Thank you for your patience. I will be helping you deal with the issues raised in your log from this point onwards

Before we start jumping into things, here is a quick basic note which I mention to everyone. The fix which I have provided for you is for this computer only, it should not be used on any other computer. Each fix is tailor made for the specific task in hand. If for some reason you have system restore disabled, then please re-enable it before proceeding, an infected restore is better than none. Please read through the fix first and set enough time aside to complete the task in one session. If there is anything you feel needs clarification then please ask - do not guess! Please copy and paste any requested logs into replies rather than add as attachments, this makes it easier for analysis.

If this is a computer from a work place then please advise your IT department of the concerning issues before commencing past this point.

Please note - During this fix we will be entering into safe mode. Please print out these instructions as your internet connection will not be available to you during this period. You may also copy and paste the fix into a text file and save it in an easy accessable location for reference.

Please follow these directions in the order they are set out for you.

Step 1

We need to disable your TeaTimer as it may interfere with the fixes that we need to make.

1) Run Spybot-S&D
2) Go to the Mode menu, and make sure "Advanced Mode" is selected
3) On the left hand side, choose Tools -> Resident
4) Uncheck "Resident TeaTimer" and OK any prompts
5) Restart your computer.

After all of the fixes are complete it is very important that you enable TeaTimer again, I will let you know when it is safe to do so.

Download ResetTeaTimer.bat by right-clicking on the link, and choosing Save As.

* Save it to your Desktop.
* Double-click ResetTeaTimer.zip
* Double-click ResetTeaTimer.bat and click Run to remove all entries set by TeaTimer.

A Tutorial for Tea Timer can be found here -> http://russelltexas.com/malware/teatimer.htm

Step 2

Download SDFix by AndyManchesta and save it to your desktop.
alternate download.

Double click SDFix.exe and it will extract the files to %systemdrive% (this is the drive that contains the Windows Directory, typically C:\SDFix)

Reboot your computer in SAFE MODE.
To get into the Windows XP Safe Mode, restart your computer and, just before Windows starts to load, tap the F8 key a few times. Choose Safe Mode from the menu that will appear and press Enter.

Open the SDFix folder and double click RunThis.bat to start the script.
Type Y to begin the cleanup process.

It will remove any Trojan Services or Registry Entries found then prompt you to press any key to Reboot.
Press any Key and it will restart the PC.
When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt.
Finally copy and paste the contents of the results file Report.txt in your next reply

Step 3

Download ComboFix from one of these locations:

Link 1
Link 2
Link 3

* IMPORTANT !!! Save ComboFix.exe to your Desktop

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  
• Double click on ComboFix.exe & follow the prompts.
  
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Step 4

Go to Start > Run and copy/paste the following into the Run box and click OK:

C:\Qoobox\Add-Remove Programs.txt

A text file should open. Please post the contents of that file in your next reply.

Please include the following reports for further review, and so we may continue cleansing the system:

Log from SDFix
Log from Combofix
Add-Remove Programs.txt