Tech Support Forum - View Single Post - Compaq Presario F500 Won't Boot

MasterRoger · 10-15-2008, 11:08 AM

I have the same problem. Found this information on HP website

http://h10025.www1.hp.com/ewfrf/wc/d...mary&dfmt=fy08

First session with HP online tech October 6, 2008:
Roger St-Onge : PC boot with black screen
[An agent will be with you shortly.]
[You are now chatting with Ralph .]
Roger St-Onge : hi
Ralph : Hello Roger.
Ralph : Welcome to HP Total Care.
Ralph : Could you elaborate the issue?
Roger St-Onge : Laptop is booting with black sreen
Roger St-Onge : screen
Roger St-Onge : Are you aware of this :
Roger St-Onge : http://h10025.www1.hp.com/ewfrf/wc/d...mary&dfmt=fy08
Roger St-Onge : Problem started a few weeks ago
Ralph : Let me check the weblink that you have provided.
Roger St-Onge : ok
Roger St-Onge : This week-end cd failed
Roger St-Onge : Tonight it`s not booting at all
Roger St-Onge : Went to Future shop but told me it was not on warranty anymore...Laptop is just over 1 year...I`m very disapoited..
Ralph : Alright.
Ralph : Roger, have you performed any troubleshooting steps to resolve the issue?
Roger St-Onge : What can i do?
Ralph : You may try the power drain procedure, I will provide the steps.
Roger St-Onge : ok
Ralph : Before that, Could you please provide me the Serial Number (eg: CNS34915MC) and Product Number (eg:DS542U) of your Notebook? You may find that on a sticker attached to the underside of the Notebook.
Roger St-Onge : sn:cnf7262fk0
Roger St-Onge : pn: gl935ua ABC
Ralph : Thank you for the information.
Roger St-Onge : welcome
Ralph : Following are the steps to perform the power drain procedure, this procedure removes the static charges present on the notebook.
Ralph : 1. Disconnect the AC Adapter.
2. Remove the Battery.
3. Hold the Power button down for 30 seconds to 1 minute.
4. Reconnect the AC adapter and reinsert the Battery.
5. Turn on the Notebook power.
Roger St-Onge : ok
Ralph : Let me know the result after performing the above steps?
Roger St-Onge : Is
Roger St-Onge : It`s doing the same....power is on with black screen
Ralph : Are the leds on the notebook glowing?
Roger St-Onge : no they are on solid
Roger St-Onge : Looks like the one for the hard drive don`t even blink...
Ralph : Alright.
Ralph : Okay, have you connected the notebook to the external monitor?
Roger St-Onge : no
Ralph : Alright, I will provide the steps to do the same.
Roger St-Onge : ok
Ralph : 1. Shutdown the system and make sure that the external monitor is turned off.
2. Connect the external monitor to the video port on the back of the unit and verify that it is connected to a power source.
3. Turn on the external monitor.
4. Turn on the system.
5. Wait until Windows is fully loaded so that the video driver can properly initialize the added device.

Ralph : NOTE: If there is no video on the monitor, hit FN+F4 or FN+F5 to try to toggle the

video. Compare both displays and look for the symptoms on the external monitor.

Roger St-Onge : I don`t have another monitor at home
Ralph : Okay.
Ralph : Not a problem.
Ralph : Could you turn on the notebook again and tap f10 key continuosly and let me know if you could enter into the BIOS?
Roger St-Onge : ok..give me a min
Ralph : Sure, take your own time.
Roger St-Onge : sorry it`s not doing anything...lights are on...that`s it
Roger St-Onge : Their is a little blue light on over the mouse pad..like a little laptop..
Ralph : Alright.
Roger St-Onge : And it looks like it rebooting all the time
Ralph : Could you see anything on the screen when you press f10?
Roger St-Onge : no
Roger St-Onge : Power goes on and off all the time
Roger St-Onge : Looks like it`s stuck in a loop
Ralph : Roger, I suspect the issue is with the hardware of the notebook so it must be serviced, with your permission I would like to arrange a mail in repair service for your notebbok.
Roger St-Onge : Will it be under the warrant?
Roger St-Onge : ops...warranty...
Ralph : As your notebook is covered under one time enhancement service plan, it will be a free service.
Roger St-Onge : The link I`ve send you earlier...is it valid?
Ralph : Please provide the following shipping information:

* Name:
* Organization:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mailstop:
* City:
* State/Province:
* Zip/Postal Code:
* Country:
* Phone Number (including area code):
* Pre-installed operating system:
Ralph : Yes, it is valid one.
....
Ralph : Thank you for the information.
Ralph : Let me explain the procedure of the mailin repair service:
Roger St-Onge : ok
Ralph : In this process, we would send you an empty Notebook box to your mailing address. Once you receive the box, you need to call up your local Fedex and arrange for the box pickup at your convenient time. They would pickup the Notebook from your place and send it to HP for repair. Once your Notebook gets repaired at HP, it would be returned to your mailing address.
Ralph : I recommend you to back up all the personal data and do not send any exteranl devices with the notebook including battery and the power adapter.
Roger St-Onge : ok...
Ralph : You may use the following weblink for making the backup:
Ralph : http://techrepublic.com.com/5100-6255-5160538-1.html
Ralph : NOTE: However, this will take you to a third party site. HP does not control or administer the content published on this site.
Roger St-Onge : ok. thanks
Ralph : Roger, as soon as the case is created you will recieve an email that contains a service order number.
Roger St-Onge : ok. thanks
Ralph : You may use this for tracking the status of the notebook.
Roger St-Onge : ok
Ralph : Roger, do you have any other queries?
Roger St-Onge : No, your help is very appreciated
Roger St-Onge : Thanks a lot
Ralph : The courier service may be either fedex or ups.
Roger St-Onge : ok
Ralph : Alright.
Ralph : Thank you for contacting HP Total Care Real-Time chat support. If you need further assistance, please contact us again at: http://www.hp.com/support/chat. Chat support is available 24 hrs a day, 7 days a week.
Ralph : Have a nice time!
Ralph : Bye!
Roger St-Onge : bye

Second session with HP online tech October 14, 2008:
Roger St-Onge : Still waiting for HP to send me box
[An agent will be with you shortly.]
[You are now chatting with Sylvia .]
Sylvia : Hello Roger.
Sylvia : Welcome to HP Total Care for US Notebooks.
Roger St-Onge : sorry lost the previous session
Sylvia : Not a problem, please go ahead with your query.
Roger St-Onge : Was wondering when HP will send me the box for sending the laptop for repair
Roger St-Onge : This is my infosn:cnf7262fk0
pn: gl935ua ABC
Sylvia : ti1
Sylvia : Thank you for the information provided.
Sylvia : Letm e check for the details.
Roger St-Onge : ok...
Sylvia : Do you have the CSO number with you?
Roger St-Onge : What is a CSO number?
Sylvia : Did you set up the mail-in service through the Chat support?
Roger St-Onge : Yes
Roger St-Onge : Do want me to send you the session I had with the HP tech?
Roger St-Onge : I was chatting with Ralph
Sylvia : Not a problem, I am checking in my database.
Roger St-Onge : ok
Sylvia : Are you from Canada?
Roger St-Onge : yes
Sylvia : Thank you for your time.
Roger St-Onge : ok
Sylvia : Roger, we see that the notebook warranty has expired on 07/17/2008
Sylvia : As the notebook is out of warranty, the box was not shiopped to you.
Roger St-Onge : The problem I have is related to this:
Roger St-Onge : http://h10025.www1.hp.com/ewfrf/wc/d...mary&dfmt=fy08
Roger St-Onge : This is what the tech reply to me on the first time:
Roger St-Onge : Ralph : As your notebook is covered under one time enhancement service plan, it will be a free service.
Sylvia : Roger, we see your notebook is not falling under the One Time Service Enhancement./
Sylvia : That is the reason, the mail-in box was not shipped.
Sylvia : I am really sorry, Roger.
Sylvia : I just now checked the One Time Service Enhancement is not covered by your notebook.
Roger St-Onge : A good thing I have kept my conversation with HP on the fist time..this will make a good story on the internet about HP services
Sylvia : Sorry for the wrong information provided by our previous chat technician.
Sylvia : Do you have any other queries that I can assist you with today?
Roger St-Onge : The problems I have with my laptop is what it`s in your document and my laptop is under 24 months...
Sylvia : I do really understand your concern, Roger. We are here to help you.
Roger St-Onge : This mean HP dosen`t
Sylvia : I wish I could arrange the service for free, but the database will not allow us.
Roger St-Onge : This is to bad that HP is posting false informaton on their website
Sylvia : In this regard, you can contact the Canadian Phone support.
Sylvia : There you can speak to the Manager directly and then check with them.
Roger St-Onge : ok...that`s fine

As you can see HP sucks and I will never buy their product again!!!
If you have a similar experience with HP do not hesite to share with the rest of the world.

10-15-2008, 11:08 AM	#6 (permalink)
MasterRoger Registered User Join Date: Oct 2008 Posts: 5 OS: vista	Re: Compaq Presario F500 Won't Boot - Help Please! I have the same problem. Found this information on HP website http://h10025.www1.hp.com/ewfrf/wc/d...mary&dfmt=fy08 First session with HP online tech October 6, 2008: Roger St-Onge : PC boot with black screen [An agent will be with you shortly.] [You are now chatting with Ralph .] Roger St-Onge : hi Ralph : Hello Roger. Ralph : Welcome to HP Total Care. Ralph : Could you elaborate the issue? Roger St-Onge : Laptop is booting with black sreen Roger St-Onge : screen Roger St-Onge : Are you aware of this : Roger St-Onge : http://h10025.www1.hp.com/ewfrf/wc/d...mary&dfmt=fy08 Roger St-Onge : Problem started a few weeks ago Ralph : Let me check the weblink that you have provided. Roger St-Onge : ok Roger St-Onge : This week-end cd failed Roger St-Onge : Tonight it`s not booting at all Roger St-Onge : Went to Future shop but told me it was not on warranty anymore...Laptop is just over 1 year...I`m very disapoited.. Ralph : Alright. Ralph : Roger, have you performed any troubleshooting steps to resolve the issue? Roger St-Onge : What can i do? Ralph : You may try the power drain procedure, I will provide the steps. Roger St-Onge : ok Ralph : Before that, Could you please provide me the Serial Number (eg: CNS34915MC) and Product Number (eg:DS542U) of your Notebook? You may find that on a sticker attached to the underside of the Notebook. Roger St-Onge : sn:cnf7262fk0 Roger St-Onge : pn: gl935ua ABC Ralph : Thank you for the information. Roger St-Onge : welcome Ralph : Following are the steps to perform the power drain procedure, this procedure removes the static charges present on the notebook. Ralph : 1. Disconnect the AC Adapter. 2. Remove the Battery. 3. Hold the Power button down for 30 seconds to 1 minute. 4. Reconnect the AC adapter and reinsert the Battery. 5. Turn on the Notebook power. Roger St-Onge : ok Ralph : Let me know the result after performing the above steps? Roger St-Onge : Is Roger St-Onge : It`s doing the same....power is on with black screen Ralph : Are the leds on the notebook glowing? Roger St-Onge : no they are on solid Roger St-Onge : Looks like the one for the hard drive don`t even blink... Ralph : Alright. Ralph : Okay, have you connected the notebook to the external monitor? Roger St-Onge : no Ralph : Alright, I will provide the steps to do the same. Roger St-Onge : ok Ralph : 1. Shutdown the system and make sure that the external monitor is turned off. 2. Connect the external monitor to the video port on the back of the unit and verify that it is connected to a power source. 3. Turn on the external monitor. 4. Turn on the system. 5. Wait until Windows is fully loaded so that the video driver can properly initialize the added device. Ralph : NOTE: If there is no video on the monitor, hit FN+F4 or FN+F5 to try to toggle the video. Compare both displays and look for the symptoms on the external monitor. Roger St-Onge : I don`t have another monitor at home Ralph : Okay. Ralph : Not a problem. Ralph : Could you turn on the notebook again and tap f10 key continuosly and let me know if you could enter into the BIOS? Roger St-Onge : ok..give me a min Ralph : Sure, take your own time. Roger St-Onge : sorry it`s not doing anything...lights are on...that`s it Roger St-Onge : Their is a little blue light on over the mouse pad..like a little laptop.. Ralph : Alright. Roger St-Onge : And it looks like it rebooting all the time Ralph : Could you see anything on the screen when you press f10? Roger St-Onge : no Roger St-Onge : Power goes on and off all the time Roger St-Onge : Looks like it`s stuck in a loop Ralph : Roger, I suspect the issue is with the hardware of the notebook so it must be serviced, with your permission I would like to arrange a mail in repair service for your notebbok. Roger St-Onge : Will it be under the warrant? Roger St-Onge : ops...warranty... Ralph : As your notebook is covered under one time enhancement service plan, it will be a free service. Roger St-Onge : The link I`ve send you earlier...is it valid? Ralph : Please provide the following shipping information: * Name: * Organization: * Mailing Address (No P.O. Boxes): * Apartment/Building/Mailstop: * City: * State/Province: * Zip/Postal Code: * Country: * Phone Number (including area code): * Pre-installed operating system: Ralph : Yes, it is valid one. .... Ralph : Thank you for the information. Ralph : Let me explain the procedure of the mailin repair service: Roger St-Onge : ok Ralph : In this process, we would send you an empty Notebook box to your mailing address. Once you receive the box, you need to call up your local Fedex and arrange for the box pickup at your convenient time. They would pickup the Notebook from your place and send it to HP for repair. Once your Notebook gets repaired at HP, it would be returned to your mailing address. Ralph : I recommend you to back up all the personal data and do not send any exteranl devices with the notebook including battery and the power adapter. Roger St-Onge : ok... Ralph : You may use the following weblink for making the backup: Ralph : http://techrepublic.com.com/5100-6255-5160538-1.html Ralph : NOTE: However, this will take you to a third party site. HP does not control or administer the content published on this site. Roger St-Onge : ok. thanks Ralph : Roger, as soon as the case is created you will recieve an email that contains a service order number. Roger St-Onge : ok. thanks Ralph : You may use this for tracking the status of the notebook. Roger St-Onge : ok Ralph : Roger, do you have any other queries? Roger St-Onge : No, your help is very appreciated Roger St-Onge : Thanks a lot Ralph : The courier service may be either fedex or ups. Roger St-Onge : ok Ralph : Alright. Ralph : Thank you for contacting HP Total Care Real-Time chat support. If you need further assistance, please contact us again at: http://www.hp.com/support/chat. Chat support is available 24 hrs a day, 7 days a week. Ralph : Have a nice time! Ralph : Bye! Roger St-Onge : bye Second session with HP online tech October 14, 2008: Roger St-Onge : Still waiting for HP to send me box [An agent will be with you shortly.] [You are now chatting with Sylvia .] Sylvia : Hello Roger. Sylvia : Welcome to HP Total Care for US Notebooks. Roger St-Onge : sorry lost the previous session Sylvia : Not a problem, please go ahead with your query. Roger St-Onge : Was wondering when HP will send me the box for sending the laptop for repair Roger St-Onge : This is my infosn:cnf7262fk0 pn: gl935ua ABC Sylvia : ti1 Sylvia : Thank you for the information provided. Sylvia : Letm e check for the details. Roger St-Onge : ok... Sylvia : Do you have the CSO number with you? Roger St-Onge : What is a CSO number? Sylvia : Did you set up the mail-in service through the Chat support? Roger St-Onge : Yes Roger St-Onge : Do want me to send you the session I had with the HP tech? Roger St-Onge : I was chatting with Ralph Sylvia : Not a problem, I am checking in my database. Roger St-Onge : ok Sylvia : Are you from Canada? Roger St-Onge : yes Sylvia : Thank you for your time. Roger St-Onge : ok Sylvia : Roger, we see that the notebook warranty has expired on 07/17/2008 Sylvia : As the notebook is out of warranty, the box was not shiopped to you. Roger St-Onge : The problem I have is related to this: Roger St-Onge : http://h10025.www1.hp.com/ewfrf/wc/d...mary&dfmt=fy08 Roger St-Onge : This is what the tech reply to me on the first time: Roger St-Onge : Ralph : As your notebook is covered under one time enhancement service plan, it will be a free service. Sylvia : Roger, we see your notebook is not falling under the One Time Service Enhancement./ Sylvia : That is the reason, the mail-in box was not shipped. Sylvia : I am really sorry, Roger. Sylvia : I just now checked the One Time Service Enhancement is not covered by your notebook. Roger St-Onge : A good thing I have kept my conversation with HP on the fist time..this will make a good story on the internet about HP services Sylvia : Sorry for the wrong information provided by our previous chat technician. Sylvia : Do you have any other queries that I can assist you with today? Roger St-Onge : The problems I have with my laptop is what it`s in your document and my laptop is under 24 months... Sylvia : I do really understand your concern, Roger. We are here to help you. Roger St-Onge : This mean HP dosen`t Sylvia : I wish I could arrange the service for free, but the database will not allow us. Roger St-Onge : This is to bad that HP is posting false informaton on their website Sylvia : In this regard, you can contact the Canadian Phone support. Sylvia : There you can speak to the Manager directly and then check with them. Roger St-Onge : ok...that`s fine As you can see HP sucks and I will never buy their product again!!! If you have a similar experience with HP do not hesite to share with the rest of the world.