Information
IMPORTANT I notice there are signs of one or more
P2P (Person to Person) File Sharing Programs on your computer.
LimeWire 4.14.10
I'd like you to read the
Guidelines for P2P Programs where we explain why it's not a good idea to have them.
Also available
here.
My recommendation is you go to
Control Panel > Add/Remove Programs and uninstall the programs listed above (in red).
Please note: you must NOT use this whilst we are cleaning your machine.
----------------------------------------------------------- -----------------------------------------------------------
Step 1
Fix With HJT
Close all other windows and then start HiJack This
Click
Do A System Scan Only
When it has finished scanning put a check next to the following lines
IF still present
Quote:
O4 - HKCU\..\Run: [Xqflaxyn] "C:\Program Files\Common Files\?icrosoft\e?plorer.exe"
O23 - Service: ThreatFire - Unknown owner - C:\Program Files\ThreatFire\TFService.exe (file missing)
|
- Close ALL open windows (especially Internet Explorer!)-
Now click
Fix checked
Click yes to any prompts
Close HijackThis
----------------------------------------------------------- -----------------------------------------------------------
Step 2
Malwarebytes' Anti-Malware
Please download
Malwarebytes' Anti-Malware to your desktop.
- Double-click mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to
- Update Malwarebytes' Anti-Malware
- and Launch Malwarebytes' Anti-Malware
- then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform full scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is checked, and click Remove Selected.
- When completed, a log will open in Notepad. please copy and paste the log into your next reply
- If you accidently close it, the log file is saved here and will be named like this:
- C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
----------------------------------------------------------- -----------------------------------------------------------
Step 3
Logs/Information to Post in Reply
Please post the following logs/Information in your reply
- MalwareBytes Log
- A Fresh HJT Log
- Contents of C:\ComboFix.txt
- Did you recently reinstall your OS ?
----------------------------------------------------------- -----------------------------------------------------------
Additional Notes
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please download
JavaRa and unzip it to your desktop.
***Please close any instances of Internet Explorer (or other web browser) before continuing!***
- Double-click on JavaRa.exe to start the program.
- From the drop-down menu, choose English and click on Select.
- JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
- Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
- A logfile will pop up. Please save it to a convenient location.
Now download and install
Java Runtime Environment (JRE) 6 Update 7.