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Moderator, Microsoft Supp
Join Date: Sep 2007
Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL !
Posts: 10,111
OS: Windows 7, Vista Ultimate
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Re: Vista Unexpected Shutdown
Hi. . .
Welcome.
Please download the attached zip file and extract the batch and exe file to your desktop. Go to your desktop, right-click on the batch file and select run as administrator. You will see the black "DOS" screen appear and scroll, the green status bar screen then the AutoRuns viewer screen - let it scan (look on bottom-left for status - "scanning..."). When AutoRuns is finished, the screen will close. The batch job will take several minutes to run. It will dump the app and system logs, run AutoRuns, msinfo32, dxdiag, driver listings, etc...
The output will be in a new folder found within your documents folder named TSF_Vista_Support. Zip the contents of the new folder up and attach to your next post.
It is imperative that you run the batch job via right-click/admin level, otherwise it will not have the necessary permission to obtain the dump files nor the dump files.
Any ? - please let me know.
Regards. . .
jcgriff2
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