Hello and Welcome to TSF.
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Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.
If you're not receiving help elsewhere, and still require assistance for this issue, and since it has been a few days since you first posted, please do this:
Perform an online scan with
Panda ActiveScan- Click on Scan Your PC Now
- A "pop up" window will appear, or a new tab will open.
- Click on Register
- Choose the option you like most, but we recommend the Free Registration.
- Click on Register
- Enter your e-mail address, and create a password.
- Select "I do not want to receive any type of information" (unless you want to receive such information)
- Click on Send
- Confirm registration, and continue by entering your user name and password, then click on Enter
- Select Full Scan, then Click on Scan Now
- Wait for the components to be loaded and installed. Don't close this window or go to another page while it is downloading. You can continue using the Internet by opening another window in your browser.
- If it finds any malware it can disinfect, the Disinfect button will be enabled. Click on Disinfect
- Please ignore the offer to buy the program. Click on Export To
- Export the log and save it to your desktop.
- Please post the contents of that log in your next reply.
**Note**
To optimize scanning time and produce a more sensible report for review:
- Close any open programs.
- Turn off the real-time scanner of all antivirus or antispyware programs while performing the online scan.
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- Download RSIT by random/random and Save it to your Desktop.
- Double-click RSIT.exe to run the tool.
- Click Continue at the disclaimer screen.
- When the scan completes it will open a log named log.txt maximized, and a log named info.txt minimized.
- Please copy/paste the contents of log.txt in your next reply.
- Please attach info.txt to your reply.
To
attach a file to a reply, simply
- Click the Manage Attachments button under Additional Options > Attach Files on the post composition page, and
- Copy and Paste the following into the Upload File from your Computer box:
C:\rsit\info.txt
- Click Upload
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