Just to clarify, you were able to download ComboFix, but not the Recovery Console package, is that correct?
Let's see if it is indeed installed. If you see it as a boot option at startup, it quite possibly is. Most users do not have RC installed.
Please download
BootCheck.exe to your desktop.
- Double click BootCheck.exe to run the check
- When complete, a Notepad window will open with some text in it
- Save the Notepad file to your desktop as BootCheck.txt
- Copy the contents of BootCheck.txt and post it in your next reply
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