Tech Support Forum - View Single Post

**quizme1220** · 10-07-2008, 10:14 PM

Well since it's not malware there was no need for a HJT Log so let's give this a try.

1. Start > Run , type in 'regedit' (without the quotes of course) in the search box .

2. Open HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon.

3. In Winlogon, on the right side, there should be a value called "Shell".
Double click this value. Make sure only "Explorer.exe" is the value of Shell, if anything else is there, simply delete it and leave 'Explorer.exe'.

Restart Windows.

PLEASE BACKUP YOUR REGISTRY BEFORE MAKING ANY CHANGES
I hope this solves the problem.

10-07-2008, 10:14 PM	#4 (permalink)
quizme1220 TSF Enthusiast Join Date: Sep 2004 Location: New York Posts: 1,308 OS: WinXP Pro Sp3 My System	Re: Windows desktop is totally unresponsive Well since it's not malware there was no need for a HJT Log so let's give this a try. 1. Start > Run , type in 'regedit' (without the quotes of course) in the search box . 2. Open HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon. 3. In Winlogon, on the right side, there should be a value called "Shell". Double click this value. Make sure only "Explorer.exe" is the value of Shell, if anything else is there, simply delete it and leave 'Explorer.exe'. Restart Windows. PLEASE BACKUP YOUR REGISTRY BEFORE MAKING ANY CHANGES I hope this solves the problem. __________________ Ad-Aware\|SpywareBlaster\|SpyBot\|AVG Free\|HOSTS File\|HijackThis Last edited by quizme1220; 10-07-2008 at 10:27 PM.