Tech Support Forum - View Single Post - My wireless internet is working but ethernet connection is not

Raiden16 · 09-21-2008, 03:10 PM

modem:2701HG-B 2Wire modem.
isp: AT&T High Speed DSL

My computer is directly connected to my modem and I am getting a limited or no connectivity error. My PS3 and my parents downstairs computer are both connected wirelessly and their internet is working fine, being connected to this modem. All the lights on my modem are green. When I diagnose the problem in windows vista its saying
"A problem with your network router or broadband modem might be preventing internet connection"

When I called my ISP they blamed it on my computer being the problem,saying the computer is not able to communicate with the modem and they said their modem is fine since there are 2 other devices connected to it. So they were no help. I'm pretty sure my computer is not the problem because I even hooked up the modem to my parents computer and got the same "limited or no connectivity" error. The problem seems to be that the wireless internet in my modem works but not when you directly connect.

I also tried switching Ethernet cables thinking I had a bad cable but that didn't work either.

I've tried everything here and i'm running out of options and getting pretty frustrated that my ISP can't help.

Before this happened my internet slowed down a lot until it completely stopped and gave me this "limited or no connectivity" error. I've been having this problem for the past week. If you could help and have any idea what the problem is here I would GREATLY appreciate it. Thank you very much.

09-21-2008, 03:10 PM	#1 (permalink)
Raiden16 Registered User Join Date: Oct 2006 Posts: 81 OS: Windows Vista Ultimate 64bit	My wireless internet is working but ethernet connection is not modem:2701HG-B 2Wire modem. isp: AT&T High Speed DSL My computer is directly connected to my modem and I am getting a limited or no connectivity error. My PS3 and my parents downstairs computer are both connected wirelessly and their internet is working fine, being connected to this modem. All the lights on my modem are green. When I diagnose the problem in windows vista its saying "A problem with your network router or broadband modem might be preventing internet connection" When I called my ISP they blamed it on my computer being the problem,saying the computer is not able to communicate with the modem and they said their modem is fine since there are 2 other devices connected to it. So they were no help. I'm pretty sure my computer is not the problem because I even hooked up the modem to my parents computer and got the same "limited or no connectivity" error. The problem seems to be that the wireless internet in my modem works but not when you directly connect. I also tried switching Ethernet cables thinking I had a bad cable but that didn't work either. I've tried everything here and i'm running out of options and getting pretty frustrated that my ISP can't help. Before this happened my internet slowed down a lot until it completely stopped and gave me this "limited or no connectivity" error. I've been having this problem for the past week. If you could help and have any idea what the problem is here I would GREATLY appreciate it. Thank you very much.