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HijackThis log; Application MPSERVIC.exe and NT Service Errors at Startup

2K views 2 replies 2 participants last post by  Billy O'Neal 
#1 ·
Hi,

pohcbSonic here.
Recently, I had a problem with my Windows XP Service Pack 3 OS on my PC. Everytime, when my PC boots to XP OS, there are always NT service and mpservic.exe application Errors pop-ups at startup, when I logged in to XP SP3.

I also checked the Event Viewer and the errors are always there. Furthermore, when I shut down my pc, there is always a 'saving your settings' message appearing before the pc is being shut off, which never happens until recently, along with the errors.

The reference of the errors encountered are as follows, and the picture attached:
-----------------------------------------
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 9/9/2008
Time: 9:50:07 PM
User: N/A
Computer: CHEEBOON-PC
Description:
Faulting application mpservic.exe, version 4.4.0.0, faulting module unknown, version 0.0.0.0, fault address 0x0012e824.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6d 70 73 ure mps
0018: 65 72 76 69 63 2e 65 78 ervic.ex
0020: 65 20 34 2e 34 2e 30 2e e 4.4.0.
0028: 30 20 69 6e 20 75 6e 6b 0 in unk
0030: 6e 6f 77 6e 20 30 2e 30 nown 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 30 31 32 65 38 32 34 012e824


Event Type: Warning
Event Source: Microsoft Fax
Event Category: Initialization/Termination
Event ID: 32068
Date: 9/9/2008
Time: 9:49:45 PM
User: N/A
Computer: CHEEBOON-PC
Description:
The outgoing routing rule is not valid because it cannot find a valid device. The outgoing faxes that use this rule will not be routed. Verify that the targeted device or devices (if routed to a group of devices) is connected and installed correctly, and turned on. If routed to a group, verify that the group is configured correctly. Country/region code: '*' Area code: '*'

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Warning
Event Source: EvntAgnt
Event Category: None
Event ID: 1015
Date: 9/11/2008
Time: 8:31:38 PM
User: N/A
Computer: CHEEBOON-PC
Description:
TraceLevel parameter not located in registry; Default trace level used is 32.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 9/11/2008
Time: 8:31:37 PM
User: N/A
Computer: CHEEBOON-PC
Description:
The PfModNT service failed to start due to the following error:
The system cannot find the file specified.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
-----------------------------------------------------

I had AlarmZone Internet Security 2008 installed on my PC, and had tried using it to scan the entire hard disk, but there weren't any spyware/viruses found.

Anyway, had tried Hijackthis software, recommended from a friend, to check the registry and had saved the log.

The log is as follows:
------------------------------------------
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:31:56 PM, on 9/14/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\WINDOWS\system32\IoctlSvc.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
D:\Games\Software\CyberLink DVD Solution\PowerDVD\PDVDServ.exe
C:\WINDOWS\system32\rundll32.exe
D:\Games\Software\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
D:\Games\Software\ZoneAlarm\zlclient.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Nero\Lib\NMIndexStoreSvr.exe
C:\Documents and Settings\CheeBoon\Local Settings\Temp\Imation\USB_ImationFlashDetect.exe
C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
C:\Program Files\iPod\bin\iPodService.exe
D:\Games\Software\ZONEAL~1\MAILFR~1\mantispm.exe
D:\Games\Software\Canon\MultiPASS4\MPDBMgr.exe
D:\Games\Software\hijackthis\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - D:\Games\Software\Real\rpbrowserrecordplugin.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\smax4.exe" /tray
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [RemoteControl] "D:\Games\Software\CyberLink DVD Solution\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [Sony Ericsson PC Suite] "C:\Program Files\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe" /startoptions
O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "D:\Games\Software\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Nero\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ZoneAlarm Client] "D:\Games\Software\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [IndxStoreSvr_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Nero\Lib\NMIndexStoreSvr.exe" ASO-616B5711-6DAE-4795-A05F-39A1E5104020
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_1_0
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: Imation_Flash_Detect.lnk = C:\Documents and Settings\CheeBoon\Local Settings\Temp\Imation\USB_ImationFlashDetect.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - http://upload.facebook.com/controls/FacebookPhotoUploader5.cab
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.4.1.cab
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Google Updater Service (gusvc) - Unknown owner - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MpService - Canon Inc. - D:\Games\Software\Canon\MultiPASS4\MPSERVIC.EXE
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\WINDOWS\system32\IoctlSvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 7364 bytes
------------------------------

Pls do kindly assist on these problems. thanks! :wave:
 
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#2 ·
Hello, pohcbSonic
Welcome to TSF

My name is Billy O'Neal and I will be helping you. (Billy or Bill is fine, if you like.)
Please give me some time to look over your computer's log(s).
Please take note of the following:
  • In the meantime, please refrain from making any changes to your computer.
  • Also, even if things appear to be running better, there is no guarantee that everything is finished. Please continue to check this forum post in order to ensure we get your system completely clean. We do not want to clean you part-way up, only to have the system re-infect itself. :)
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Finally, please reply using the
    button in the lower left hand corner of your screen.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just put a post here so that I know you're still here. We get a lot of people who simply leave, and if there is no contact for that amount of time I will have to assume you have "vanished" :wink:.

We need to create an OTViewIt Report
  1. Please download OTViewIt by OldTimer.
  2. Save it to your desktop.
  3. Double click on the
    icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. Push the
    button.
  6. Two reports will open, copy and paste them in a reply here:
    • OTViewIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

We need to scan for rootkits with GMER
  1. Please download gmer.zip and save to your desktop.
  2. Unzip/extract the file to its own folder. (Click here for information on how to do this if not sure. Win 2000 users click here.)
  3. When you have done this, disconnect from the Internet and close all running programs.
    Note: There is a small chance this application may crash your computer so save any work you have open.
  4. Double-click on Gmer.exe to start the program.
  5. Allow the gmer.sys driver to load if asked.
  6. If it gives you a warning at program start about rootkit activity and asks if you want to run a scan...click NO.
  7. Click on "Settings", then check the first five settings:
    • System Protection and Tracing
    • Processes
    • Save created processes to the log
    • Drivers
    • Save loaded drivers to the log
  8. You will be prompted to restart your computer. Please do so.
  9. Run Gmer again and click on the Rootkit tab.
  10. Look at the right hand side (under Files) and uncheck all drives with the exception of your C drive.
  11. Make sure all other boxes on the right of the screen are checked, EXCEPT for "Show All".
    Important! Please do not select the "Show all" checkbox during the scan.
  12. Click on the "Scan" and wait for the scan to finish.
    • Note: Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while this scan completes. Also do not use your computer during the scan.
  13. When completed, click on the Copy button and right-click on your Desktop, choose "New" > Text document. Once the file is created, open it and right-click again and choose Paste or Ctrl+V. Save the file as gmer.txt and copy the information in your next reply.
  14. Note: If you have any problems, try running GMER in Safe Mode

In your next reply, please include the following:
  • OTViewIt.txt
  • Extra.txt
  • GMER's Log

Billy3
 
#3 ·
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