Tech Support Forum - View Single Post - Verizon Loss of Dial Tone, Loss of Account

darkicered · 01-25-2005, 09:16 AM

I had an odd experience this weekend with Verizon DSL that they were not able to adequately explain, but thought someone on the forum might:

I lost dial tone to my home due to a neighborhood phone outage on Friday, Jan. 21. The problem was fixed within a few hours, but when I finally got a dial tone back again, my DSL was down. Not to worry, I thought - I'll call tech support have have them reset my modem. Turns out it is not that easy.

According to Verizon, when I lost dial tone on my phone line, my whole DSL account became inactive, and it was therefore necessary to cancel the old account and start a new one. This, they said, could take up to a week. To me, this is ludicrous, as this must happen often enough to drive their billing department crazy (with all the cancellations and restarts of service.)

Has anyone heard of this before, and can someone explain why this would be the case? I called Earthlink, and they do not have the same problem.

01-25-2005, 09:16 AM	#1 (permalink)
darkicered Registered User Join Date: Jan 2005 Posts: 2 OS: XP	Verizon Loss of Dial Tone, Loss of Account I had an odd experience this weekend with Verizon DSL that they were not able to adequately explain, but thought someone on the forum might: I lost dial tone to my home due to a neighborhood phone outage on Friday, Jan. 21. The problem was fixed within a few hours, but when I finally got a dial tone back again, my DSL was down. Not to worry, I thought - I'll call tech support have have them reset my modem. Turns out it is not that easy. According to Verizon, when I lost dial tone on my phone line, my whole DSL account became inactive, and it was therefore necessary to cancel the old account and start a new one. This, they said, could take up to a week. To me, this is ludicrous, as this must happen often enough to drive their billing department crazy (with all the cancellations and restarts of service.) Has anyone heard of this before, and can someone explain why this would be the case? I called Earthlink, and they do not have the same problem.