davidmcc

Thanks for the reply.

I could not start IE on the infected computer. I downloaded the Combo fix program on a memory stick from another computer and tried to copy and move it to the desktop of the infected computer with no luck. I could only put a shortcut to the desktop for Combo fix. I downloaded the windows XP set up program to the same memory stick.

Since your reply stated that it is important to download the combo fix program to the desktop, I am going to wait to hear back from you before I run it from the memory stick.

Yesterday I tried to backup personal data to a CD and begin to reformat the hard drive, but could not copy or move any of the data.

I sincerely appreciate your help
davidmcc