Hello Joe. Sorry, we cross posted.
Please copy this page to
Notepad and Save it to your Desktop in order to assist you when carrying out the following instructions.
Before beginning the fix,
read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding.
Ensure that there aren't any opened browsers when you are carrying out the procedures below.
It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.
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Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.
Please stay with me until given the 'all clear' even if symptoms seemingly abate.
Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by a helper.
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Getting rid of Symantec is no problem. Did you install Radial Point and/or Authentium? Did it come with your broadband service? I believe they both come bundled together with Virgin Broadband PCguard as part of your service package. Until you can give me more information, we will leave those. Make sure AVG is the only antivirus program running on your system.
Please uninstall the following via the Add or Remove Programs section of your Control Panel if they still exist:
LiveUpdate 3.0 (Symantec Corporation)
Symantec KB-DocID:2003093015493306
Please download the
Norton Removal Tool and Save it to your Desktop.
- Close all programs and double-click the Norton_Removal_Tool.exe then click Run
- Follow the on-screen instructions.
- Restart the computer if asked.
- Then delete Norton_Removal_Tool.exe from your desktop.
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Since you no longer have Limewire installed, please uninstall the following via the Add or Remove Programs section of your Control Panel if they still exist:
LimeWire Acceleration Patch 3.5
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Please uninstall the following via Start->(or My Computer)->Control Panel->Add or Remove Programs if it still exists:
PlayMP3z<<Please read
this and
this
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Please uninstall the following via Start->(or My Computer)->Control Panel->Add or Remove Programs if they still exist:
Messenger Plus! 3
Messenger Plus! Live
These programs are known to install one of the malwares that you have, a LOP infection. If the program is a must have, uninstall it, then reinstall it and decline when asked to install the sponsor's software.
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Please uninstall the following via Start->(or My Computer)->Control Panel->Add or Remove Programs if it still exists:
Viewpoint Media Player<<This is considered foistware instead of malware since it is installed without users approval, but doesn't spy or do anything "bad". Please read
here and
here
If you decide to uninstall it, also delete the following
Folder if it still exists:
C:\Program Files\Viewpoint
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Please download
ComboFix and Save it to your Desktop.
**Note: It is important that it is saved directly to your desktop**
First, we need to install the Windows Recovery Console.
The Windows Recovery Console will allow you to boot up into a special recovery(repair) mode, if needed. This allows us to help you in the case that your computer has a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.
Download the file from this Microsoft page:
For XP Home >>
http://www.microsoft.com/downloads/d...displaylang=en
For XP Pro >>
http://www.microsoft.com/downloads/d...displaylang=en
Save it as it is originally named to your Desktop.
Now close all open windows and programs, including all antivirus and antispyware programs. Get help
here
Then drag the setup package onto ComboFix.exe and drop it. Follow the prompts to start ComboFix and when prompted, agree to the End-User License Agreement to install the Recovery Console.
As part of installing the Recovery Console, ComboFix will begin to run. Your desktop may disappear. This is normal. It will return.
ComboFix will now automatically install the Windows Recovery Console onto your computer, which will show up as a new option when booting up your computer. Do not select the Windows Recovery Console option when you start your computer unless requested to by a helper.
Once the Recovery Console is installed, this blue window will appear:
Please continue as follows:
- Close/disable all antivirus and antispyware programs so they do not interfere with the running of ComboFix. Get help here
- Please click Yes to continue scanning for malware.
When the tool is finished, it will produce a log for you.
Please post that log,
ComboFix.txt along with a new
HijackThis log so we may continue cleansing the system.
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Open
HijackThis and click on 'Do a System Scan and Save a Logfile'. Save the logfile and post it here.
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Please post the following in your next reply:
C:\ComboFix.txt
new HijackThis log
If you have any questions along the way...STOP and ask them before proceeding.