tetonbob

Hello again -

You don't appear to have an AntiVirus application installed on this machine. An AntiVirus is a must have for any machine connected to the internet today. We will address that during the course of this fix. There are some excellent free AntiVirus applications, so there's no reason no to have one installed.

Please visit this webpage for instructions for downloading and running ComboFix:

http://www.bleepingcomputer.com/comb...o-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

The Windows Recovery Console will allow you to boot up into a special recovery mode if needed. This allows us to help you in the case that your computer has a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

As part of installing the Recovery Console, ComboFix will begin to run. Follow the prompts to install the Recovery Console. Your desktop may disappear. This is normal. It will return.

Once the Recovery Console is installed using ComboFix, you should see a message that says:

The Recovery Console was successfully installed.



Please continue as follows:

Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Click Yes to allow ComboFix to continue scanning for malware.

When the tool is finished, it will produce a report for you.

Post the log from ComboFix when you've accomplished that, along with a new HijackThis log.

If you have any questions along the way, STOP and ask them before proceeding.


Also, please do this:

Go to Start > Run and copy/paste the following, then press Enter:

C:\QooBox\Add-Remove Programs.txt

A text file should open. Please post the contents of that file in your next reply.

Please return with logs from:

ComboFix (C:\ComboFix.txt if it's been closed)
HijackThis
C:\QooBox\Add-Remove Programs.txt