Hello and Welcome to TSF.
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Please save this page to
Notepad in order to assist you when carrying out the following instructions.
Before beginning the fix,
read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding.
Ensure that there aren't any opened browsers when you are carrying out the procedures below.
It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.
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Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.
Please stay with me until given the 'all clear' even if symptoms seemingly abate.
Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by a helper.
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Due to the restrictions on Vista, all tools should be started by Right-Click >>> Run As Administrator
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You have remnants of Norton(Symantec) on your system.
Please uninstall the following via the Programs and Features section of your Control Panel if they still exist:
LiveUpdate (Symantec Corporation)
Please download the
Norton Removal Tool and Save it to your Desktop.
- Close all programs.
- Right-click the Norton_Removal_Tool.exe and choose to Run as Administrator
- Click Run
- Follow the on-screen instructions.
- Restart the computer if asked.
- Then delete Norton_Removal_Tool.exe from your desktop.
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Download
Combofix and Save it to your Desktop.
**Note: It is important that it is saved directly to your desktop**
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Close any open browsers.
Close/disable all antivirus and antimalware programs so they do not interfere with the running of ComboFix. Get help
here
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Double-click on
ComboFix.exe & follow the prompts.
- When finished, it will produce a report for you.
- Please post the C:\ComboFix.txt along with a new HijackThis log for further review.
Note:
Do not mouseclick ComboFix's window whilst it's running. That may cause it to stall.
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Right-click HijackThis and select
Run as Administrator.
Click on 'Do a System Scan and Save a Logfile'. Save the logfile and post it here.
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Please post the following in your next reply:
C:\ComboFix.txt
new HijackThis log
If you have any questions along the way...STOP and ask them before proceeding.