Hi vickystylton
Cracked (
Illegal) Software
This is the main reason your computer is infected. Visiting cracksites/warezsites - and other questionable/illegal sites is
always a risk.
Even a single click on the site can drop multiple forms of very serious malware, many of which disable your onboard protection, and System Restore.
If you install the cracked software, you are running executable files from these dubious, unknown sources. You are in effect giving these sources access to information on your hard disk, and potential control over the operation of your computer.
Additionally,
cracked programs are illegal. Before posting for further help, please uninstall any such applications.
Referring to the
Forum Rules which you should have read at the time of Registering at this forum, TSF does not support illegal activity. As such, be advised that any request for assistance in removing malware may go unanswered, or may be discontinued, if the cracked (
illegal) software is still present on the machine
Having said that we can help you clean your machine
this time BUT this would be a
ONCE ONLY offer on the understanding that all cracks are removed. This would apply not only here at TSF but at many other Malware Support forums if you were to appear again with cracks onboard, as many of us analysts work at multiple support sites.
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P2P - I also see you have P2P software <uTorrent> installed on your machine. We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to re-infections. It may be contributing to your current situation. This page will give you further information.
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We will begin with ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:
http://www.bleepingcomputer.com/comb...o-use-combofix
Please ensure you read this guide carefully and install the Recovery Console first.
The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.
Once installed, you should see a blue screen prompt that says:
The Recovery Console was successfully installed.
Please continue as follows:
- Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
- Click Yes to allow ComboFix to continue scanning for malware.
When the tool is finished, it will produce a report for you.
Please include the following reports for further review, so we may continue cleansing the system:
C:\ComboFix.txt
New HijackThis log.