Hi vickystylton and welcome to TSF
Sorry for delay in getting to you, the forum is really busy and all our helpers are volunteers
Please follow the 5 steps in this post
http://www.techsupportforum.com/secu...oval-help.html
If for any reason you are unable to complete any of the steps move on to the next one and let me know when you make your reply here.
DO NOT start a new topic. This would result in you having to wait again. Please post the requested logs in a reply to this thread.