Ried

Kindly explain 'it won't start back up'.

What happens when Windows tries to load?

Will Windows load in Safe Mode?

If it will load in Safe Mode, we'd need a more comprehensive set of logs than just a HijackThis scan.


Use your desktop to download necessary tools to any removable media, then transfer them to the laptop. Any reports we need can be copied to that removable media, then transferred to your desktop so they may be posted in your replies.


As noted in the final step (Step 5) of our sticky topic IMPORTANT - Read This Before Posting For Malware Removal Help....


Download Deckard's System Scanner (DSS) to your Desktop.

What DSS will do:

• create a new System Restore point in Windows XP and Vista.
• clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
• check some important areas of your system and produce a report for your analyst to review.
• DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have HijackThis installed.

Note: You must be logged onto an account with administrator privileges.

1. Close all applications and windows.
2. Double-click on dss.exe to run it, and follow the prompts.
3. When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt <-this one will be minimized
4. Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt in your next reply.
5. Please attach extra.txt to your post.

To attach a file to a new post, simply

1. Click the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
2. copy and paste the following into the "Upload File from your Computer" box:

   C:\Deckard\System Scanner\extra.txt
   

3. Click Upload.

Please include the following in your next reply:

main.txt
an attached extra.txt