Ried

Hello Rosie, and thank you for taking the time to explain your symptoms and the steps you've already taken.

This will require more than one round to properly eradicate. Please stay with me until given the 'all clear' even if symptoms seemingly abate.

Please copy this page to Notepad and save to your desktop for reference as you will not have any browsers open while you are carrying out portions of these instructions.

It's IMPORTANT to carry out the instructions in the sequence listed below.

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Download Combofix from any of the links below, and save it to your desktop.

Link 1
Link 2
Link 3


**Note: It is important that it is saved directly to your desktop**

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1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. If you are unsure how to do this, please see this link http://www.bleepingcomputer.com/forums/topic114351.html

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Double click on ComboFix.exe & follow the prompts.

• When finished, it will produce a report for you.
• Please post the C:\ComboFix.txt for further review.