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Old 08-08-2008, 05:00 AM   #5 (permalink)
Mike
Analyst, Security Team
 
Join Date: Jun 2008
Posts: 71
OS: XP SP2


Re: wserv32.exe and csrssd.exe

Hi there

You have both AVG and McAfee for an Antivirus, having more than one Antivirus running only lowers your protection and slows your PC down - you need to uninstall one. If you choose to remove McAfee please use the removal tool. http://service.mcafee.com/FAQDocumen...107083&lc=1033

Let's start by running SDFix.

Download SDFix and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, the Advanced Options Menu should appear;
  • Select the first option, to run Windows in Safe Mode, then press Enter.
  • Choose your usual account.
  • Open the extracted SDFix folder and double click RunThis.bat to start the script.
  • Type Y to begin the cleanup process.
  • It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
  • Press any Key and it will restart the PC.
  • When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
  • Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
    (Report.txt will also be copied to Clipboard ready for posting back on the forum).

Afterwards please re-run Deckard system scanner and post back with Main.txt
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