tetonbob

Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding. Ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

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1. Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with ComboFix.
   
2. Open notepad and copy/paste the text in the quotebox below into it:
   
   
   Quote:

   http://www.techsupportforum.com/security-center/hijackthis-log-help/276372-issue-adware-please-help.html Collect:: C:\Program Files\Common\helper.dll C:\WINDOWS\system32\iehlpr32.dll

   Save this as CFScript.txt
   
   
   
   
   Referring to the picture above, drag CFScript.txt into ComboFix.exe
   
   
   
3. Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.
   
4. When finished, it shall produce a log for you. Post that log in your next reply
   
   Note:
   Do not mouseclick combofix's window whilst it's running. That may cause it to stall.
   
   When ComboFix finishes running, the ComboFix log will open along with a message box--do not be alarmed. With the above script, ComboFix will capture a file to submit for analysis.
   
   Ensure you are connected to the internet and click OK. A browser will open. Simply follow the instructions to copy/paste/send the requested file.
   
   
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5. 
   Install this FREE AntiVirus program, update it, and run a full system scan.
   
   Avira AntiVir Personal
   
   Here is a tutorial on it's setup and use:
   
   http://www.techsupportforum.com/content/Security/Articles/64.html
   
   When the scan is complete, click on the Report button. A log file will open. Please post that in your next reply.
   
   Do not install more than one antivirus program because they will conflict with each other. It is imperative that you update your antivirus software at least once a week (even more if you wish). If you do not update your antivirus software then it will not be able to catch new malware that may have come out.
   
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6. Open HijackThis and click on 'Do a System Scan and save a Logfile'. Save the log file and post it here.
   
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Please post logs from ComboFix (C:\ComboFix.txt), Avira and HijackThis